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Compensation

Rodders708
Newbie
Posts: 2
Registered: a week ago

Compensation

For the period starting 29 Mar to 11 Apl we were unable to receive incoming calls should we be compensated automatically, because we have not had any.

3 REPLIES 3
Mustrum
Community Veteran
Posts: 3,284
Thanks: 891
Fixes: 73
Registered: ‎13-08-2015

Re: Compensation

Did you report a fault?

Rodders708
Newbie
Posts: 2
Registered: a week ago

Re: Compensation

Yes

 

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,423
Thanks: 1,214
Fixes: 436
Registered: ‎01-01-2012

Re: Compensation

Morning @Rodders708 

I'm really sorry to hear you had a fault on your line and that you weren't compensated for this.

I've sent off a request for this to be manually added and we'll get that done for you as soon as possible 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team