Compensation

[#1]

For the period starting 29 Mar to 11 Apl we were unable to receive incoming calls should we be compensated automatically, because we have not had any.

[#2]

Did you report a fault?

[#3]

Yes

[#4]

Morning @Rodders708 

I'm really sorry to hear you had a fault on your line and that you weren't compensated for this.

I've sent off a request for this to be manually added and we'll get that done for you as soon as possible 

[#5]

According to Matthew Wheeler, compensation for a phone fault (for approx 2 weeks) would be manually adjusted on my next bill June), this has not happened!! 

This should have been done automatically without any input from myself according to Ofcom, which Plusnet signed up to.

Your comments would be appreciated.

[#6]

Moderators Note

Topics merged. 

[#7]

Sorry to hear this still hasn't happened @Rodders708 

I've escalated this further and we'll update your account shortly 

[#8]

We have been credited with £100.00, can you tell me how you arrived at this figure because it not tie in with the Ofcom measure of recompense. Cheers.

[#9]

Thanks for getting back to us @Rodders708 

I've created a ticket on your account with the details.

Let me know if there's anything else we can help with 

[#10]

Thank you, where exactly is this ticket on my account?

[#11]

If you go here you should be able to view it