Changing Call Package - New Contract?
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Changing Call Package - New Contract?
16-02-2015 3:31 PM
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She finally has mobile reception at home thanks to a new O2 mast going up so it makes sense to drop the Anytime calls package but when going through the product change wizard it says the following:
"Your phone package is subject to a 12 month contract"
Will downgrading from Anytime to Weekends put her in a new 12 month contract?
Re: Changing Call Package - New Contract?
17-02-2015 11:48 AM
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Re: Changing Call Package - New Contract?
17-02-2015 12:07 PM
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Regards
Mike
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Re: Changing Call Package - New Contract?
17-02-2015 12:46 PM
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Changing your call plan should not result in any contractual changes
Re: Changing Call Package - New Contract?
17-02-2015 2:27 PM
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Regards
Mike
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Changing Call Package - New Contract?
18-02-2015 10:11 AM
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Re: Changing Call Package - New Contract?
02-03-2015 9:45 AM
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So we did the change last week, and it's become effective as of today which is my mum's billing date.
I notice a service notice (number 222399605) has been raised which says:
Quote Dear x,
This is confirmation that your Plusnet Evening and Weekends contracted service has now activated.
Contract Length: 12 Months.
You can view further information about this contract on the Account Summary page in the Account Details section of the portal.
Also, in the account summary section a £64.20 cancellation fee is now showing!
Quote 02/03/2015 - Plusnet Unlimited (Contracted) £64.20(upon cancellation) Complete
If this has pushed the connection in to a new 12 month contract I am really not happy - we would never have done this!
Re: Changing Call Package - New Contract?
03-03-2015 10:15 AM
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Re: Changing Call Package - New Contract?
04-03-2015 6:30 PM
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Can you please clarify - is it really the intention that a change in CALL PLAN should bring about a new contract period for the PHONE LINE package?
Kevin
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Re: Changing Call Package - New Contract?
05-03-2015 3:49 PM
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Re: Changing Call Package - New Contract?
20-08-2015 11:51 AM
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Re: Changing Call Package - New Contract?
23-08-2015 11:58 PM
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Changing the call plan package will not result in the renewal of the contract. This was probably a glitch in the system, which Tony has hopefully resolved.
Hope this helps
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Re: Changing Call Package - New Contract?
24-08-2015 2:22 AM
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Re: Changing Call Package - New Contract?
26-08-2015 7:56 AM
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Re: Changing Call Package - New Contract?
26-08-2015 10:33 AM
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Quote 19. If you want to change to another Plusnet call plan you may do so at any time. If you have a minimum remaining period this will be carried forward to your new plan and your termination charges will be updated to reflect your new plan. Details of product termination charges can be found in the Price guide.
20. If you want to add a new service to your account you may do so at any time. If you do this you will need to agree to a new minimum term and pay any applicable set-up charge. You will also be subject to your new services product termination charges details of which can be found in the Price guide.
(emphasis mine)
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