Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Annual ADSL plus phone package - monthly phone charge not fixed?
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- Annual ADSL plus phone package - monthly phone cha...
Annual ADSL plus phone package - monthly phone charge not fixed?
14-09-2015 3:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I was quite surprised to discover that from this month my Anytime call plan charge has been increased from £5 to £6 per month; despite the fact that I re-contracted in June for a twelve-month Unlimited ADSL and Anytime call plan bundle, of which at that time the call plan element was £5 per month. Does this mean that the phone plan element of an annual internet plus phone package contract is not fixed at the original monthly rate for the duration of the contract period?
Message 1 of 5
(825 Views)
4 REPLIES 4
Re: Annual ADSL plus phone package - monthly phone charge not fixed?
14-09-2015 4:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there,
However if you were to take Line Rental Saver that allows you to pay at a fixed rate for 12 months for a reduced one-off payment.
https://www.plus.net/home-broadband/line-rental-saver/
it does, we don't mention that we do for that very reason.
Quote Does this mean that the phone plan element of an annual internet plus phone package contract is not fixed at the original monthly rate for the duration of the contract period?
However if you were to take Line Rental Saver that allows you to pay at a fixed rate for 12 months for a reduced one-off payment.
https://www.plus.net/home-broadband/line-rental-saver/
Message 2 of 5
(426 Views)
Re: Annual ADSL plus phone package - monthly phone charge not fixed?
15-09-2015 4:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Adam,
Thanks for the swift response and yes, I do have Line Rental Saver.
However, I'm struggling to take in your comment - you appear to be saying that Plusnet deliberately don't tell the customer that the phone plan charge can increase during the life of an ADSL+phone contract. If so, don't you think this is sailing rather close to the wind legally (as regards full disclosure of contract terms etc.)?
Thanks for the swift response and yes, I do have Line Rental Saver.
However, I'm struggling to take in your comment - you appear to be saying that Plusnet deliberately don't tell the customer that the phone plan charge can increase during the life of an ADSL+phone contract. If so, don't you think this is sailing rather close to the wind legally (as regards full disclosure of contract terms etc.)?
Message 3 of 5
(426 Views)
Re: Annual ADSL plus phone package - monthly phone charge not fixed?
15-09-2015 5:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi NorthPole, I think there may have been some confusion here.
I believe Adam meant that we don't advise customers that call plan prices are fixed throughout the entire term. We do however, notify customers of price increases/changes as per our terms and conditions.
The email notification/service notice on your account regarding this price increase was sent through to you on 20/07/15 and can be viewed Here.
I hope this clears things up.
I believe Adam meant that we don't advise customers that call plan prices are fixed throughout the entire term. We do however, notify customers of price increases/changes as per our terms and conditions.
Quote 51. We will also let you know about a price increase or a change to the Terms and Conditions that we believe is likely to cause you material disadvantage at least one month before it happens. We will let you know about other price changes and changes to the Terms and Conditions via email to the contact email address on the account and by adding a service note to your account. Account Service Notes can be viewed at http://contactus.plus.net/
The email notification/service notice on your account regarding this price increase was sent through to you on 20/07/15 and can be viewed Here.
I hope this clears things up.
Message 4 of 5
(426 Views)
Re: Annual ADSL plus phone package - monthly phone charge not fixed?
15-09-2015 7:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
HarryB,
Thanks and yes, it's clear now; but I do still feel it's a little misleading for the customer who assumes (IMO not unreasonably) that they have fixed the price for both elements of their package throughout the contract term, when in fact it's only the broadband.
Thanks and yes, it's clear now; but I do still feel it's a little misleading for the customer who assumes (IMO not unreasonably) that they have fixed the price for both elements of their package throughout the contract term, when in fact it's only the broadband.
Message 5 of 5
(427 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- Annual ADSL plus phone package - monthly phone cha...