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Caller display?.

TheFlyingMouse
Grafter
Posts: 28
Registered: ‎30-04-2015

Caller display?.

Hello,  I have checked and I am paying £0.99 per month for this facility. We are being plagued by nuisance phone calls. I have dialled #234# to be met with "the service is not available". I then dialled *234# to instigate the service, again, to be met with "the service is not available".  When Broadband was installed the BT engineer installed the most modern MK3 faceplate and back box. I respectfully ask that you either instigate the service that I am paying for, or cancel the payment. I am not going to pay for a service I am not receiving.
Thank you.
regards,
TheFlyingMouse.
3 REPLIES 3
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,209
Thanks: 1,064
Fixes: 407
Registered: ‎01-01-2012

Re: Caller display?.

It should be working now?
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
JMcFaggin
Just browsing
Posts: 1
Registered: ‎31-10-2015

Re: Caller display?.

I'm in a similar position.
Just started up with Plusnet and have ordered both Caller Display and Voicemail Extra
Both services are shown on my list of available services
BUT
using 1571 for voicemail Extra and *#234# get the "service not available" message
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,209
Thanks: 1,064
Fixes: 407
Registered: ‎01-01-2012

Re: Caller display?.

@JMcFaggin
Sorry to hear that. Both of them should be up and running in the next hour or so.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team