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Caller display not working

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Grhmeh
Hooked
Posts: 6
Registered: 05-06-2017

Caller display not working

Just noticed my caller display does not work, can you look into it please.

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,553
Thanks: 250
Fixes: 111
Registered: 01-01-2012

Re: Caller display not working

Fix

I've checked our suppliers system and it is showing as active from what I can see.

 

Can you try carrying out the steps below?

Dial *#234# from the phone that you want to use for caller display. Listen to the message.

  • If it says ‘unavailable’, you don’t have caller display at the moment.
  • If it says ‘the service is disabled’, you can enable it by hanging up and dialling *234#.
  • If it says ‘identities will be displayed’, but your caller display isn’t working, you’ll either need to use a different phone, or try these steps.
    1. Plug a corded phone that’s compatible with caller display into the master socket (the master socket’s the first socket where the phone line comes into your home).
    2. Call your number from another phone.

Let us know how you get on.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Grhmeh
Hooked
Posts: 6
Registered: 05-06-2017

Re: Caller display not working

When I dialled #234# the message said caller identity will not be displayed , when I dialled *234# it started to work, thank you very much problem sorted.

Plusnet Help Team
Plusnet Help Team
Posts: 4,553
Thanks: 250
Fixes: 111
Registered: 01-01-2012

Re: Caller display not working

Glad to hear it's working!

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team