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Call diversion

Chelsea
Newbie
Posts: 3
Registered: ‎06-09-2018

Call diversion

I have unlimited call diversion but it is not letting me set up my number could anyone tell me the reason for this?
5 REPLIES 5
198kHz
Seasoned Hero
Posts: 5,727
Thanks: 2,771
Fixes: 41
Registered: ‎30-07-2008

Re: Call diversion

@Chelsea  Welcome to the forum. Smiley

Has it worked previously, or is this the first time you've attempted to use it?

To assist in finding the problem, could you detail what sequence you are using to set up diversion, and what error message do you get?

Murphy was an optimist
Zen FTTC 40/10 + Digital Voice   FRITZ!Box 7530
BT technician (Retired)
Mads
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: Call diversion

Hi there @Chelsea,

 

Have you tried the call diversion set up, if not you can find it here.

Do you get an error message at all when trying to set the call diversion feature up?

 

Let us know you get on.

Chelsea
Newbie
Posts: 3
Registered: ‎06-09-2018

Re: Call diversion

Yes I have used it before and I am using *21*number#
Chelsea
Newbie
Posts: 3
Registered: ‎06-09-2018

Re: Call diversion

Yes I do, it says this service is not available
198kHz
Seasoned Hero
Posts: 5,727
Thanks: 2,771
Fixes: 41
Registered: ‎30-07-2008

Re: Call diversion

OK @Chelsea  Thanks for that confirmation.

Seems the problem is not with you, then, and it's something for @Mads (great name!Smiley) or a colleague to follow up.

Murphy was an optimist
Zen FTTC 40/10 + Digital Voice   FRITZ!Box 7530
BT technician (Retired)