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Call Protect ineffective

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icogs
Newbie
Posts: 1
Registered: ‎12-10-2018

Call Protect ineffective

I have been getting scam calls recently for double glazing so I signed up for Call Protect. Dialling 1471 gives caller's number as a non-existent number. I have the option to bar unrecognised numbers set on, yet these calls still come through. Unfortunately the scammers change the spoofed number each time, so adding to my personal barring list is not effective either. Does this option not work?

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 4,505
Thanks: 1,022
Fixes: 200
Registered: ‎25-03-2015

Re: Call Protect ineffective

Hi @icogs, I'm sorry to hear nuisance calls are still making it through despite you having the option to bar withheld/unrecognised numbers barred.

 

Could you try enabling the option to also bar international numbers? As this often also cuts down a fair chunk of these calls in my experience.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team