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How To Cancel / Remove a Permanent Number Witheld.

FIXED
SplittingDis
Hooked
Posts: 5
Thanks: 6
Registered: ‎11-06-2018

How To Cancel / Remove a Permanent Number Witheld.

Hi,

I have "Number Withheld" permanently activated on my PN phone line, but I'd like to remove it.

I know I can use a 1470 prefix to make my number 'visible' on a call by call basis, but I want to make the number 'visible' for every call without the hassle of keying 1470 before every number I dial.

Is there any way to achieve this please?

All information / advice / answers gratefully received.

10 REPLIES 10
deank
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 325
Fixes: 14
Registered: ‎23-11-2017

Re: How To Cancel / Remove a Permanent Number Witheld.

Fix

I have got this changed adjusted for you now. This will take up to 24 hours to go through, and now you can withhold your number by putting 1470 at the start of a number.

Mav
Moderator
Moderator
Posts: 21,647
Thanks: 4,451
Fixes: 504
Registered: ‎06-04-2007

Re: How To Cancel / Remove a Permanent Number Witheld.

I think @deank means 141.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

SplittingDis
Hooked
Posts: 5
Thanks: 6
Registered: ‎11-06-2018

Re: How To Cancel / Remove a Permanent Number Witheld.

Many thanks Dean R - it's fine now!

Regards.

SplittingDis
Hooked
Posts: 5
Thanks: 6
Registered: ‎11-06-2018

Re: How To Cancel / Remove a Permanent Number Witheld.

All noted - thanks Mav.

masonmg
Interested
Posts: 2
Registered: ‎03-07-2018

Re: How To Cancel / Remove a Permanent Number Witheld.

Recently my number has starting being withheld all the time so is being ignored by lots of friends and family when I ring them. Doing 1470 before calling doesn' work either. Have rang plus net a couple of times but they can' seem to fix the problem for me. Very frustrating. At one point I couldn't even ring out! Anyone else had this problem?

masonmg
Interested
Posts: 2
Registered: ‎03-07-2018

Re: How To Cancel / Remove a Permanent Number Witheld.

Did you get this sorted. Im' having same problem. But can't use 1470 either

RandallFlagg
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: How To Cancel / Remove a Permanent Number Witheld.

Hi @masonmg

 

Thanks for getting in touch. It's odd that this has suddenly started to occur and I apologise for what is probably a frustrating situation.

 

We can change this for you via our supplier - we'd just need you to give our Customer Services team a call on 0800 328 4620 so that we can run through security and amend the settings on your line.

 

Best wishes,

 

Dave

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,902
Thanks: 9,440
Fixes: 1,511
Registered: ‎21-04-2017

Re: How To Cancel / Remove a Permanent Number Witheld.

Hi @masonmg I've had a look into this and I can see that number withhold isn't on active on your line anymore. Are you still experiencing the same problem?

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I'll no longer have a regular presence here as I'm moving on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet Help Team
bazwick
Interested
Posts: 1
Registered: ‎14-10-2018

Re: How To Cancel / Remove a Permanent Number Witheld.

I'm new to this forum and have had my number withheld for years and would now also like to remove this block so that my number shows on all calls. The thread says fixed but I can't see how. Please help.

AishaK
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 178
Fixes: 12
Registered: ‎06-08-2018

Re: How To Cancel / Remove a Permanent Number Witheld.

Hi @bazwick,

 

I have left a ticket on your account regarding your query. You can view this here

 

Should you have any further questions, please let us know.

 

Thank you,

 

Aisha