Call Protect enabled but 1572 not working

[#1]

Hi, Call Protect is shown as "Currently Active" on my Call Features page, but when I try 1572 I just get a message saying "the service can not be connected". Do i need to do anything else or can this be fixed please?

[#2]

Hi @GwenR 

Thanks for coming to our community.

Have you only recently activated the Plusnet Call Protect? 

Do you have any other calling features active at the moment?

Lesley

[#3]

Hi, thanks for the reply. 

Yes, i've only recently added it as an extra!

Gwen

[#4]

Thanks for the extra info @GwenR 

Do you remember what date it was added?

Lesley

[#5]

Hi.

i think around the 11th March but not certain

thanks

Gwen

[#6]

We would expect this to be up and running for you by now @GwenR, so I'd recommend reaching back out to the team, and they can take a look into why this is happening, and work to get this sorted.

Rach