Call Features Mess
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- Re: Call Features Mess
Call Features Mess
30-09-2015 8:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
About a week ago I put in an order through your website to add Call Diversion and Caller ID to my line (already having Voicemail) I've rung in a few times now. As there seemed to be a problem getting Call Diversion added and I'm not really bothered about it anymore I agreed on my last call to just have Caller ID added. So I should have Caller ID and Voicemail on my line now. The thing is I just noticed my voicemail has been removed and I'm not sure if Caller ID has been removed too as I haven't received any calls recently.
Please could someone take a look for me and ensure that I have Caller ID and Voicemail on my line? Things just seem to be getting more complicated and messy and I'm starting to be transferred from pillar to post in long queues on the phone not making any progress.
Re: Call Features Mess
30-09-2015 8:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Call Features Mess
01-10-2015 4:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Call Features Mess
01-10-2015 6:17 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Call Features Mess
02-10-2015 1:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've checked the order and in my opinion, it looks like it may be stuck on our suppliers systems and not progressing correctly.
I'll be giving our suppliers a call shortly to try and find out what's happening with that.
Re: Call Features Mess
02-10-2015 1:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Call Features Mess
02-10-2015 1:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Notes from my call with the Openreach SMC.
Quote Harry from PlusNet called for an update. Advised CP that there is an exception in the order and it would clear in next 24 working hours as the order is not yet built in css. Please review the tracker on 05/10/2015.
Unfortunately it's not likely to be tonight, but should hopefully be working on Monday.
EDIT: An exception is basically a term used by our suppliers for a system related issue that prevents an order from progressing
Re: Call Features Mess
02-10-2015 1:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've been trying to sort the call features out for a week today now and so am starting to lose hope.
Re: Call Features Mess
03-10-2015 10:01 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Call Features Mess
03-10-2015 1:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: HarryB Notes from my call with the Openreach SMC.
Quote Harry from PlusNet called for an update. Advised CP that there is an exception in the order and it would clear in next 24 working hours as the order is not yet built in css. Please review the tracker on 05/10/2015.
Unfortunately it's not likely to be tonight, but should hopefully be working on Monday.
EDIT: An exception is basically a term used by our suppliers for a system related issue that prevents an order from progressing
Re: Call Features Mess
05-10-2015 9:40 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Call Features Mess
05-10-2015 11:46 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've got a new order in place and I'll be keeping an eye on this to check it actually progresses as it should.
EDIT: Voicemail should now be active on your line.
Re: Call Features Mess
05-10-2015 5:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page