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1572 Call Protect Number Blocker - Leave a Message Option

FIXED
caravanj
Aspiring Pro
Posts: 282
Thanks: 46
Fixes: 3
Registered: ‎31-07-2014

1572 Call Protect Number Blocker - Leave a Message Option

We use the 1572 Call Protect number blocker but it allows a caller to leave a message. The whole point of us using Call Protect is because we don't want calls from these numbers, nor do we want to give them the option to leave a message.

We have 1571 voicemail disabled but we can't find an option to disable 1572 blocked number messages.

 Is it possible to do this?

Thanks for any help.

7 REPLIES 7
ThePillenwerfer
Rising Star
Posts: 52
Thanks: 23
Fixes: 1
Registered: ‎09-01-2018

Re: 1572 Call Protect Number Blocker - Leave a Message Option

I quite agree.  I haven't even activated it on my line as the caller being able to leave a message seems to defeat the whole point.

OskarPapa
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 64
Registered: ‎09-10-2018

Re: 1572 Call Protect Number Blocker - Leave a Message Option

Hi @caravanj, thanks for your post.

 

Unfortunately, you're not able to turn off the junk voicemail feature. That being said, it shouldn't interrupt your dialing tone in the same way as regular voicemail and so we'd recommend simply not listening to the voicemails.

 

Once 10 are stored, the oldest would be deleted by the system if a new one comes in.

 

We're sorry for any inconvenience caused.

caravanj
Aspiring Pro
Posts: 282
Thanks: 46
Fixes: 3
Registered: ‎31-07-2014

Re: 1572 Call Protect Number Blocker - Leave a Message Option

We activated Call Protect as it does it's job of stopping the calls coming through but we'd like the option of making it clear to those callers that we don't want any contact with them by not inviting them to leave message.

caravanj
Aspiring Pro
Posts: 282
Thanks: 46
Fixes: 3
Registered: ‎31-07-2014

Re: 1572 Call Protect Number Blocker - Leave a Message Option

@OskarPapa; Does Call Protect only store 10 numbers?

We don't listen to any messages, it's the fact that it gives the caller the impression that we might still want contact with them, when we don't.

Just checked, it stores 100 numbers.

Gandalf
Community Gaffer
Community Gaffer
Posts: 25,930
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Registered: ‎21-04-2017

Re: 1572 Call Protect Number Blocker - Leave a Message Option

Fix

Hi there.

Unfortunately we don't have any control over Call Protect bar turning it off and on. 

Apologies again for the inconvenience this causes.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet
caravanj
Aspiring Pro
Posts: 282
Thanks: 46
Fixes: 3
Registered: ‎31-07-2014

Re: 1572 Call Protect Number Blocker - Leave a Message Option

@Gandalf It's not a problem, it stops the calls getting through which is what we wanted.

Thanks for all the replies.

Gandalf
Community Gaffer
Community Gaffer
Posts: 25,930
Thanks: 9,568
Fixes: 1,512
Registered: ‎21-04-2017

Re: 1572 Call Protect Number Blocker - Leave a Message Option

No problem.

Let us know if there's anything else we can help with.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet