Free priority fault repair (phone only)
We do our best to keep all our services up and running at all times. However, it's not possible to guarantee a completely fault-free service and occasionally, we know that some customers may experience problems with their phone line.
For customers who are dependent on their phone service, we operate a free priority fault repair scheme, which offers enhanced support and speedier fault resolution for eligible customers.
Who can receive priority fault repair?
If you register as disabled and/ or vulnerable with Plusnet then you may be entitled to priority fault repair. We can only provide the service to those who need it most, so if you tell us about any disabilities or vulnerabilities we can assess if we're able to offer you the service.
You can let us know about any disabilities or vulnerabilities by calling 0800 432 0200 or via the Additional Support Form in Member Centre.
Need more help?
If you have any questions about our priority fault repair scheme, please contact our customer support team on 0800 432 0200 or by using our online chat service.