Significant Lag Issues from 8pm onwards
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- Re: Significant Lag Issues from 8pm onwards
Significant Lag Issues from 8pm onwards
05-07-2013 9:52 PM
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For the last two years I've intermittently had issues with lag and rubber banding in PC games over multiple machines within my home. Whether it be over Wifi or LAN, the issues remain persistent, despite knowing that the computers here are all fine - my son and daughter both have no issues using University net.
So, the problem? At around 8pm most evenings games including, but not limited to, Counter Strike: Source, CS: Global Offensive, Guild Wars 2, all Call of Duty's and Battlefield 3 suddenly become unplayable online. This is as a consequence of ping spiking from 30ms to 180ms+ and serious freezing and rubber banding occurring. On occasion this may not be an issue, but when playing is seriously disrupted for the course of several hours it is actually incredibly frustrating.
Router settings have been fiddled with, a new router has been ordered from Plusnet, I've tried port-forwarding, online guides, support from friends and those I play with - still no luck. Whilst this lag could be attributed to saturation of the router at home and poor WiFi signals, but even when all but one device in the house is disconnected from the WiFi the issue still remains. There are no issues throughout the day.
I've fired off support tickets in the past with regards to connected issues, but still had no luck. Seeing as this is a persistent issue with the Plusnet connection, I was wondering whether anyone has any advice as to the path to follow from here on outwards? My son is constantly pestering me to move away to a fiber package with Virgin Media for the speed increase, but I'm quite happy here with Plusnet Premium and would like to resolve the issue as opposed to going through the hassle of switching.
Needless to say, all computers in question are free of Spyware and Viruses, along with running up to date drivers and having regularly cleared registries.
Any ideas?
Cheers,
Paul
Re: Significant Lag Issues from 8pm onwards
05-07-2013 11:38 PM
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people constantly hopping fills em up so you have to hop and hope you land in one that isnt over crowded.
too many customers online and gameing is pointless
Re: Significant Lag Issues from 8pm onwards
06-07-2013 10:03 AM
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If it is the gateways is there nothing Plusnet can do their side to resolve the issue? If not, how would I go about switching gateways to dodge lag at peak hours?
Re: Significant Lag Issues from 8pm onwards
06-07-2013 1:04 PM
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i suggested a gateway just for gamers...but even if that does fill up your gonna have the same issues.
only way is to find an isp that isnt overcrowded.....the likes of sky talk talk bt etc over advertise so are unlikely to ever be great for gaming always.
i joined plusnet when they were just an up and coming outfit.....gameing was great.
after a while of advertising and being competetive price wise the gameing became very mixed.
thats why im livid with the contract tie ins.
Re: Significant Lag Issues from 8pm onwards
08-07-2013 10:00 AM
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We're not overcongested, I'm not sure why you think that? Generally the gateways are in very good balance (in particular 21CN) following the autobalancing tool recently.
@jocky
I'll ask one of the team here to look into the issues you're reporting as those games are already prioritised so you shouldn't be having issues with them.
Re: Significant Lag Issues from 8pm onwards
08-07-2013 10:01 AM
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Ex-Broadband Service Manager
Re: Significant Lag Issues from 8pm onwards
08-07-2013 10:32 AM
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Edit: Should I be going through the Broadband tests now, or should I be doing so at the times during which I have issues?
Re: Significant Lag Issues from 8pm onwards
08-07-2013 10:40 AM
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Re: Significant Lag Issues from 8pm onwards
08-07-2013 3:58 PM
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I see that you had an issue raising this. I'll get your connection checked over. Are you able to connect to your test socket?
Re: Significant Lag Issues from 8pm onwards
08-07-2013 5:26 PM
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Re: Significant Lag Issues from 8pm onwards
09-07-2013 2:47 PM
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Your current downstream SNR dB is set to 3dB which may be a little low so it would be worth us trying this on 6dB.
Would you also be able to create a TBB graph so we can see what is happening on your line around 8pm?
Re: Significant Lag Issues from 8pm onwards
10-07-2013 7:36 PM
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I'm running the TBB graph now so will put it up later this evening. It's probably worth adding I've been seeing repeated connection drops throughout today, with several computers reporting that although they are connected to the router, there is no internet connection available. This has happened 3/4 times today alone on a router that is still fairly new.
Cheers for the help, really appreciate it. I'll get back to you as soon as possible.
Re: Significant Lag Issues from 8pm onwards
11-07-2013 10:44 AM
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A big block of red. That can't be good.
ICMP was already allowed through Kaspersky, but have fiddled with a few settings to see if that will resolve the graph issue.
Re: Significant Lag Issues from 8pm onwards
11-07-2013 11:37 AM
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Ex-Broadband Service Manager
Re: Significant Lag Issues from 8pm onwards
31-07-2013 8:56 PM
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i used to try and play online between 8-10 then gave up a few months ago.
would play after 10pm.
but recently this has changed and got better for me.
now after 1130 ish it gets a bit sketchy.
looking at my graphs the only thing ive spotted was between 2am and 4am there was a rise on the yellow spikes..
very odd
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