Hi, I'm completely new to Plusnet & fibre broadband, and have just got up and running today. My son's Xbox One is running fine. However, my other son's PS4 is a nightmare - the download speed is so majorly slow that it's currently unusable. I'm going to try rebooting the router to see if it gives it some oomph. I was rather hoping that some kind soul here could point me in the right direction to sort out the problem. I've just spent ages on the Play Station community forum looking for possible solutions - power network adaptors, changing wifi signals/broadcast channels/etc...
Therefore, I thought I'd try the PlusNet community to see if you have any words of wisdom or refer me to any previous posts about this topic.
the best way to connect the console to the router is via an ethernet cable without powerline adapters, that removes a lot of the problems of flaky signal that causes transmission loss (slow downs) once you have that done if the problem persist then its time to start looking at network traffic and router setup
and then depending on what router your using there could be other things to do, although I suspect that one of hte PlusNet team would be able to look into that and give better advice than I can
just because your paranoid doesn't mean they aren't out to get you