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Lag during peak times

Community Veteran
Posts: 38,460
Thanks: 1,032
Fixes: 62
Registered: ‎15-06-2007

Re: Lag during peak times

It is more likely this problem
Quote from: Bob
Have raised an internal problem so we can get some investigation underway (ref: 58439).
Not convinced it's a DNS issue especially in light of Steve's comments and some of the traceroute which seem to be timing out at the hop where the traffic management switches are. We did a quick health check on these yesterday and couldn't spot anything glaringly obvious but I guess we may have missed something.
There seems to be a few too many reports of problems here for something not to be wrong Sad
mad4rangers
Grafter
Posts: 25
Registered: ‎23-09-2009

Re: Lag during peak times

Quote from: Barry
Interim high pings, which are followed by low pings are not *usually* a cause for concern - it means that the router is doing 'more important' things than responding to pings (like routing traffic).
When doing a tracert, if there is a router where pings elevate substantially, and all following pings are also high then that may indicate a problem.
That being said, it does seem like your pings are not stable, and the fingers are pointing to backhaul contention.    It seems like you are on ADSL and *may* benefit from ADSL2+ (the backhauls are different) so perhaps that is an option?
B.

Well for most people this wouldn't be a concern, most people wouldn't even notice. But being a gamer any flux in ping time is noticed by me and when it's as bad as it currently is it makes gaming a nightmare.
ADSL2+ is not avaible here and according to BT it won't be installed at my exchange until Q4 2011.... Sad
mad4rangers
Grafter
Posts: 25
Registered: ‎23-09-2009

Re: Lag during peak times

Guess I'm stuck with this problem then? £28 a month and I can't even play quake at tea time.
Not happy.
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Lag during peak times

Not necessarily.  I'm going to try something.
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Lag during peak times

Nope, that won't work, you're already on Max Premium Sad
Can you set off a constant ping? (I can't remember the exact command but someone else here will).
I'd like to see if you're actually dropping packets.
SparckZero
Grafter
Posts: 184
Registered: ‎15-07-2009

Re: Lag during peak times

The command for constant pinging is:
ping -t <hostname / ip address>
You'll need to press CTRL-C to end the pinging-spree that ensues! Smiley
Moderator
Moderator
Posts: 27,696
Thanks: 2,073
Fixes: 221
Registered: ‎14-04-2007

Re: Lag during peak times

Curses...beat me Angry

Customer and Forum Moderator. Windows 10 Firefox 66.0.1 (64-bit)

mad4rangers
Grafter
Posts: 25
Registered: ‎23-09-2009

Re: Lag during peak times

Don't think I'm dropping packets because packetloss is shown on the lagometer in quake 3 as big red lines and I haven't seen any.
Pings are stable atm, heres a constant ping:
Pinging 212.159.6.211 with 32 bytes of data:
Reply from 212.159.6.211: bytes=32 time=43ms TTL=58
Reply from 212.159.6.211: bytes=32 time=41ms TTL=58
Reply from 212.159.6.211: bytes=32 time=40ms TTL=58
Reply from 212.159.6.211: bytes=32 time=40ms TTL=58
Reply from 212.159.6.211: bytes=32 time=39ms TTL=58
Reply from 212.159.6.211: bytes=32 time=40ms TTL=58
Reply from 212.159.6.211: bytes=32 time=39ms TTL=58
Reply from 212.159.6.211: bytes=32 time=39ms TTL=58
Reply from 212.159.6.211: bytes=32 time=39ms TTL=58
Reply from 212.159.6.211: bytes=32 time=40ms TTL=58
Reply from 212.159.6.211: bytes=32 time=42ms TTL=58
Reply from 212.159.6.211: bytes=32 time=39ms TTL=58
Reply from 212.159.6.211: bytes=32 time=40ms TTL=58
Reply from 212.159.6.211: bytes=32 time=40ms TTL=58
Reply from 212.159.6.211: bytes=32 time=40ms TTL=58
Reply from 212.159.6.211: bytes=32 time=41ms TTL=58
Reply from 212.159.6.211: bytes=32 time=40ms TTL=58
Reply from 212.159.6.211: bytes=32 time=40ms TTL=58
Reply from 212.159.6.211: bytes=32 time=39ms TTL=58
Reply from 212.159.6.211: bytes=32 time=40ms TTL=58
Reply from 212.159.6.211: bytes=32 time=40ms TTL=58
Reply from 212.159.6.211: bytes=32 time=39ms TTL=58
Reply from 212.159.6.211: bytes=32 time=40ms TTL=58
Reply from 212.159.6.211: bytes=32 time=40ms TTL=58
Reply from 212.159.6.211: bytes=32 time=39ms TTL=58
Reply from 212.159.6.211: bytes=32 time=40ms TTL=58
Reply from 212.159.6.211: bytes=32 time=39ms TTL=58
Reply from 212.159.6.211: bytes=32 time=39ms TTL=58
Reply from 212.159.6.211: bytes=32 time=40ms TTL=58
Reply from 212.159.6.211: bytes=32 time=39ms TTL=58
Reply from 212.159.6.211: bytes=32 time=39ms TTL=58
Reply from 212.159.6.211: bytes=32 time=40ms TTL=58
Reply from 212.159.6.211: bytes=32 time=41ms TTL=58
Reply from 212.159.6.211: bytes=32 time=40ms TTL=58
Reply from 212.159.6.211: bytes=32 time=39ms TTL=58
Reply from 212.159.6.211: bytes=32 time=40ms TTL=58
Ping statistics for 212.159.6.211:
    Packets: Sent = 36, Received = 36, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 39ms, Maximum = 43ms, Average = 39ms
mad4rangers
Grafter
Posts: 25
Registered: ‎23-09-2009

Re: Lag during peak times

And now with lag.
Pinging 212.159.6.211 with 32 bytes of data:
Reply from 212.159.6.211: bytes=32 time=40ms TTL=61
Reply from 212.159.6.211: bytes=32 time=41ms TTL=61
Reply from 212.159.6.211: bytes=32 time=60ms TTL=61
Reply from 212.159.6.211: bytes=32 time=40ms TTL=61
Reply from 212.159.6.211: bytes=32 time=41ms TTL=61
Reply from 212.159.6.211: bytes=32 time=47ms TTL=61
Reply from 212.159.6.211: bytes=32 time=45ms TTL=61
Reply from 212.159.6.211: bytes=32 time=47ms TTL=61
Reply from 212.159.6.211: bytes=32 time=47ms TTL=61
Reply from 212.159.6.211: bytes=32 time=50ms TTL=61
Reply from 212.159.6.211: bytes=32 time=69ms TTL=61
Reply from 212.159.6.211: bytes=32 time=48ms TTL=61
Reply from 212.159.6.211: bytes=32 time=48ms TTL=61
Reply from 212.159.6.211: bytes=32 time=42ms TTL=61
Reply from 212.159.6.211: bytes=32 time=44ms TTL=61
Reply from 212.159.6.211: bytes=32 time=54ms TTL=61
Reply from 212.159.6.211: bytes=32 time=43ms TTL=61
Reply from 212.159.6.211: bytes=32 time=41ms TTL=61
Reply from 212.159.6.211: bytes=32 time=42ms TTL=61
Reply from 212.159.6.211: bytes=32 time=49ms TTL=61
Reply from 212.159.6.211: bytes=32 time=47ms TTL=61
Reply from 212.159.6.211: bytes=32 time=49ms TTL=61
Reply from 212.159.6.211: bytes=32 time=62ms TTL=61
Reply from 212.159.6.211: bytes=32 time=60ms TTL=61
Reply from 212.159.6.211: bytes=32 time=62ms TTL=61
Reply from 212.159.6.211: bytes=32 time=43ms TTL=61
Reply from 212.159.6.211: bytes=32 time=43ms TTL=61
Reply from 212.159.6.211: bytes=32 time=89ms TTL=61
Reply from 212.159.6.211: bytes=32 time=39ms TTL=61
Ping statistics for 212.159.6.211:
    Packets: Sent = 29, Received = 29, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 39ms, Maximum = 89ms, Average = 49ms
Control-C
mad4rangers
Grafter
Posts: 25
Registered: ‎23-09-2009

Re: Lag during peak times

Well still getting this problem, and it's alot worse now...150ms+ pings at peak time. Phone up the support line and noone even has a clue what I'm going on about.
I'm shocked how bad plus.net is. You claim gaming traffic is prioritsed....low ping ect ect....all lies....you can't even provide a stable ping let alone a low one. I don't care where the problem lies, I pay plus.net my hard earned money so I expect plus.net to fix the problem.
No doubt I'm stuck in a 18 month contract. So carry on taking my money and provide me with a sub-standard connection.
Thanks.
goberpiles
Grafter
Posts: 108
Registered: ‎24-03-2009

Re: Lag during peak times

I always have a 250ms ping in WOW on the PC, I cant play online games using my PS3 because it keeps kicking me because of lag, I am sick of it, had to give up Fifa 09 because it was unplayable now seems I have to put up with the same on Fifa 10.
Community Gaffer
Community Gaffer
Posts: 13,868
Thanks: 1,382
Fixes: 116
Registered: ‎04-04-2007

Re: Lag during peak times

@goberpiles, you had a few disconnections around the time you posted, are you sure it wasn't these that caused your gaming lag/connectivity issues?
22:02 12/Oct/2009	  0:14:46
21:47 12/Oct/2009   0:34:6
21:12 12/Oct/2009   0:1:14
21:11 12/Oct/2009   0:23:38
20:46 12/Oct/2009   7:9:54

@mad4rangers, yours is even worse Sad
22:48 12/Oct/2009	  0:0:34
22:46 12/Oct/2009   0:1:17
22:43 12/Oct/2009   0:1:30
22:41 12/Oct/2009   1:4:12
21:35 12/Oct/2009   0:1:23
21:32 12/Oct/2009   0:30:40
21:00 12/Oct/2009   0:1:58
20:57 12/Oct/2009   0:1:17
20:54 12/Oct/2009   0:2:18
20:51 12/Oct/2009   0:2:48
20:47 12/Oct/2009   0:1:0
20:44 12/Oct/2009   0:1:59
20:41 12/Oct/2009   0:0:48
20:39 12/Oct/2009   0:0:52
20:37 12/Oct/2009   0:1:28
20:34 12/Oct/2009   1:17:7
19:15 12/Oct/2009   0:8:2
19:06 12/Oct/2009   0:8:36
18:56 12/Oct/2009   0:8:13
18:46 12/Oct/2009   0:0:46
18:44 12/Oct/2009   0:1:52
18:41 12/Oct/2009   3:55:34
14:44 12/Oct/2009   0:11:27
04:56 12/Oct/2009   10:0:30

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

mad4rangers
Grafter
Posts: 25
Registered: ‎23-09-2009

Re: Lag during peak times

Well I can explain my disconnects...I thought I would keep restarting my router to try differen't gateways. lol
Needless to say it didn't work.
goberpiles
Grafter
Posts: 108
Registered: ‎24-03-2009

Re: Lag during peak times

My disconnections were me rebooting router to remove it from dmz, changing thr router to the [Censored] one you provided, and when I still had lag back to my Netgear router, no matter what I use I lag like hell on the Playstation 3 online.
Just been into WOW now and got 46-129 ping which is 50% lower then it is come 6pm, I have managed to play the PS3 lag free in the day so what ever my issue is it starts in the evenings.
Will try and get wireshark working today.