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Gaming Issues Latency/Ping

cmlcoughlin91
Grafter
Posts: 28
Registered: ‎18-01-2017

Re: Gaming Issues Latency/Ping

Hey, thanks for getting back to me again. The they were both around 80MB, but I just wonder if it could contain some valuable data? Unfortunately, I don't have the files here with me at work, I'd have to wait until i'm back home later before I could send anything. Understandably this probably won't be much use if you're still working 1 day p/w?

Kelly
Hero
Posts: 5,494
Thanks: 374
Fixes: 9
Registered: ‎04-04-2007

Re: Gaming Issues Latency/Ping

The guys you are interacting with on the ticket are doing the same thing I'd be doing.  The iPlayer capture at 9db shows quite a few problems, so it would be good to see if they are on the same level now at 12db.  I'm chatting with the faults guy who was looking at your ticket earlier now.

Kelly Dorset
Ex-Broadband Service Manager
cmlcoughlin91
Grafter
Posts: 28
Registered: ‎18-01-2017

Re: Gaming Issues Latency/Ping

Thanks, let me know what I need to do!

Kelly
Hero
Posts: 5,494
Thanks: 374
Fixes: 9
Registered: ‎04-04-2007

Re: Gaming Issues Latency/Ping

Hey @cmlcoughlin91.  Some changes were made to how we route traffic over the BT network on Monday.  Have you noticed any difference at all?

Kelly Dorset
Ex-Broadband Service Manager
cmlcoughlin91
Grafter
Posts: 28
Registered: ‎18-01-2017

Re: Gaming Issues Latency/Ping

Hi @Kelly, I think Monday evening was the last time I tried things and they seemed pretty horrendous, hence I haven't tried since. I'll give it a shot tonight and see how it goes. Thanks, Chris.

Kelly
Hero
Posts: 5,494
Thanks: 374
Fixes: 9
Registered: ‎04-04-2007

Re: Gaming Issues Latency/Ping

Thanks Smiley  I'm not suggesting this will have fixed it, but want to see if you notice any different at all.

Kelly Dorset
Ex-Broadband Service Manager
Kelly
Hero
Posts: 5,494
Thanks: 374
Fixes: 9
Registered: ‎04-04-2007

Re: Gaming Issues Latency/Ping

@cmlcoughlin91 Also, could you do us a couple of speed tests with http://labs.thinkbroadband.com/speedtest/ and http://www.thinkbroadband.com/speedtest/speedtest2.html.    I want to see if you see similar results to the people over on this thread: https://community.plus.net/t5/Fibre-Broadband/Odd-TBB-test/td-p/1393324/jump-to/first-unread-message

Kelly Dorset
Ex-Broadband Service Manager
cmlcoughlin91
Grafter
Posts: 28
Registered: ‎18-01-2017

Re: Gaming Issues Latency/Ping

Thanks @Kelly, please see attached.