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FIFA 14 Crazy Input Lag - Please Help

bolt786
Dabbler
Posts: 24
Registered: 05-12-2013

FIFA 14 Crazy Input Lag - Please Help

Hi,
For the last week playing FIFA 14 has become a miserable and broken experience, players not moving, players sluggish, ball physics totally broken, this happens in offline and online ultimate team and it's driving me crazy, prior to this last week, the lag was not so noticeable and some days the games was buttery smooth, but over the last week, it has been consistently horrendous and I am at my wits end as to what the problem is.
I am connected directly to my Home Hub 3, live 500 yards away from the exchange so I get good speeds and have not had these issues, prior to this last week.
These are my stats from pinging easo.ea.com
Please help.
Pinging easo.ea.com [159.153.234.54] with 32 bytes of data:
Reply from 159.153.234.54: bytes=32 time=98ms TTL=108
Reply from 159.153.234.54: bytes=32 time=97ms TTL=108
Reply from 159.153.234.54: bytes=32 time=95ms TTL=108
Reply from 159.153.234.54: bytes=32 time=96ms TTL=108
Ping statistics for 159.153.234.54:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 95ms, Maximum = 98ms, Average = 96ms
C:\Users\Bolt>tracert easo.ea.com
Tracing route to easo.ea.com [159.153.234.54]
over a maximum of 30 hops:
  1    3 ms    3 ms    3 ms  192.168.1.254
  2    21 ms    22 ms    20 ms  lo0-central10.ptw-ag02.plus.net [195.166.128.196]
  3    20 ms    22 ms    20 ms  link-a-central10.ptw-gw01.plus.net [212.159.2.148
  4    20 ms    42 ms    20 ms  xe-0-2-0.ptw-cr01.plus.net [212.159.0.248]
  5    38 ms    24 ms    29 ms  te-4-2.car5.London1.Level3.net [217.163.45.249]
  6    *        *        *    Request timed out.
  7    96 ms    95 ms    98 ms  ae-58-223.ebr2.London1.Level3.net [4.69.153.137]
  8    *        *        *    Request timed out.
  9    98 ms    96 ms    95 ms  ae-47-47.ebr1.NewYork2.Level3.net [4.69.201.46]
10    95 ms    95 ms    97 ms  ae-39-39.ebr2.Washington1.Level3.net [4.69.201.89
11    *        *        *    Request timed out.
12  117 ms  100 ms    95 ms  ae-4-90.edge2.Washington1.Level3.net [4.69.149.20
13    97 ms    95 ms  101 ms  4.79.23.202
14    97 ms    95 ms    96 ms  159.153.93.2
15  103 ms    95 ms    97 ms  159.153.225.30
16    96 ms    96 ms    95 ms  meav5-pub.pt.iad.ea.com [159.153.226.105]
17    97 ms    97 ms    95 ms  easo.ea.com [159.153.234.54]
Trace complete.
84 REPLIES
ghos7em1
Grafter
Posts: 247
Registered: 13-05-2014

Re: FIFA 14 Crazy Input Lag - Please Help

ive had same problems with fifa 14 m8 only way i can get my players to run fast is to keep deleting fifa 14 save.think your controller settings are different to what ea have stored on there server
Mathias
Grafter
Posts: 242
Registered: 21-08-2008

Re: FIFA 14 Crazy Input Lag - Please Help

Think the only way to resolve the FIFA 2014 lag is to move to another provider...
bolt786
Dabbler
Posts: 24
Registered: 05-12-2013

Re: FIFA 14 Crazy Input Lag - Please Help

I am going to have to consider moving ISP if this isn't resolved in a timely fashion, as I can see there have been similar threads about FIFA issues with Plusnet before, which were only resolved with the OP moving provider.
I like Plusnet, I have had no real downtime with them, but my connection has now become flaky with DNS issues, which have been solved by using Google DNS, also low speed and latency issues have started occurring.
Below is a uo trace for any the plusnet staff or any one who can decipher them:
Host Name                        IP Address        Hop    Ping Time  Ping Avg  % Loss    Pkts r/s  Ping best/worst
* Unknown Host *                192.168.1.254    1      3ms        3ms        0%        98 / 98    3ms / 7ms
lo0-central10.ptw-ag02.plus.net  195.166.128.196  2      511ms      38ms      0%        98 / 98    18ms / 511ms
link-a-central10.ptw-gw01.plus.ne212.159.2.148    3      19ms        21ms      0%        98 / 98    17ms / 80ms
xe-0-2-0.ptw-cr01.plus.net      212.159.0.248    4      19ms        24ms      0%        98 / 98    17ms / 108ms
te-4-2.car5.London1.Level3.net  217.163.45.249    5      23ms        68ms      1%        97 / 98    18ms / 416ms
* Unknown Host *                0.0.0.0          6      0ms
ae-58-223.ebr2.London1.Level3.net4.69.153.137      7      19ms        26ms      0%        98 / 98    18ms / 224ms
* Unknown Host *                0.0.0.0          8      0ms
ae-47-47.ebr1.NewYork2.Level3.net4.69.201.46      9      86ms        91ms      0%        98 / 98    86ms / 207ms
ae-39-39.ebr2.Washington1.Level3.4.69.201.89      10    98ms        100ms      0%        98 / 98    98ms / 130ms
* Unknown Host *                0.0.0.0          11    0ms
ae-4-90.edge2.Washington1.Level3.4.69.149.206      12    94ms        95ms      0%        98 / 98    92ms / 166ms
* Unknown Host *                4.79.23.202      13    95ms        97ms      0%        98 / 98    93ms / 223ms
* Unknown Host *                159.153.93.2      14    122ms                  100%      0 / 97
* Unknown Host *                159.153.225.30    15    93ms        97ms      0%        97 / 97    93ms / 205ms
meav5-pub.pt.iad.ea.com          159.153.226.105  16    94ms        97ms      0%        97 / 97    93ms / 182ms
bolt786
Dabbler
Posts: 24
Registered: 05-12-2013

Re: FIFA 14 Crazy Input Lag - Please Help

No reply from any plusnet staff?, and my ticket has also not been answered, in a way it' a good thing that all these issues have come to light, when I am at the end of my contract, if Plusnet can't be bothered resolving these kind of ongoing issues for my self and other paying customers, then it only makes sense to seek better service elsewhere.
bolt786
Dabbler
Posts: 24
Registered: 05-12-2013

Re: FIFA 14 Crazy Input Lag - Please Help

Plusnet where are you?, no reply to my ticket in over 18 hours, no reply to either of my posts, my weekend is being eaten away and I am being driven mad by this stupid crazy lag which makes my players retarded and unable to string two passes together. Please help!
Also can someone tell me how to check which gateway I'm connected to, and how I can change it, Thanks in advance.
Community Gaffer
Community Gaffer
Posts: 4,882
Thanks: 164
Fixes: 3
Registered: 04-04-2007

Re: FIFA 14 Crazy Input Lag - Please Help

We aren't really sure what;s going on with Fifa.  It could be Level3, it could be the game itself.  BT are seeing the same issues I think:
https://community.bt.com/t5/BT-Infinity-Speed-Connection/BT-Infinity-and-Fifa-routing-issues-continu...
bolt786
Dabbler
Posts: 24
Registered: 05-12-2013

Re: FIFA 14 Crazy Input Lag - Please Help

Thanks for replying, I think the issue could be level3 as the ping jumps to 100ms before traffic even leaves the UK, is there anything you can do at your end?, as this issue is obviously not new, there is a 60 page fifa lag thread already on the forum.
If I changed gateway would my traffic still be routed through the same servers/hops? or would it change?, also can you please have a look at my line, for any obvious issues.
dick:quote
ghos7em1
Grafter
Posts: 247
Registered: 13-05-2014

Re: FIFA 14 Crazy Input Lag - Please Help

level3? least i know now why i and everyone else lagged on gears.when will this be sorted?do all isp use level 3?
Community Gaffer
Community Gaffer
Posts: 4,882
Thanks: 164
Fixes: 3
Registered: 04-04-2007

Re: FIFA 14 Crazy Input Lag - Please Help

Those traces show the leap in latency when it crosses the atlantic to America.  It's not unusual. I don't see anything in the traces that explain the performance really.  Remember though, you're only seeing the route OUT, not the route back. If there are problems there, you won't see it via  a trace.
Community Veteran
Posts: 6,818
Registered: 27-10-2012

Re: FIFA 14 Crazy Input Lag - Please Help

Is your gaming traffic actually routed via the US though? I've read that Fifa uses direct P2P connections with other gamers - so I think the ping times to EA's servers will be irrelevant.
Does anyone with Fifa problems have an Asus router by any chance?
bolt786
Dabbler
Posts: 24
Registered: 05-12-2013

Re: FIFA 14 Crazy Input Lag - Please Help

There does seem to be an issue with Plusnet/BT and the way the network handles certain traffic, ie FIFA, as this is an ongoing issue from reading both here and the BT support forums. I'm somewhat dismayed that this issue has not been resolved when it has been going on for years. Friends and family who are with Sky and Virgin have no such lag/performance issues with online gaming and if they do, it usually clears up, whereas this is an ongoing issue, and should seriously be looked at, as without online gaming in my spare time, I might as well not have broadband altogether.
Community Veteran
Posts: 6,818
Registered: 27-10-2012

Re: FIFA 14 Crazy Input Lag - Please Help

It's also an issue for some Virgin customers - there are some very lengthy threads on their forums.
Mathias
Grafter
Posts: 242
Registered: 21-08-2008

Re: FIFA 14 Crazy Input Lag - Please Help

Quote from: Kelly
We aren't really sure what;s going on with Fifa.  It could be Level3, it could be the game itself.   BT are seeing the same issues I think:
https://community.bt.com/t5/BT-Infinity-Speed-Connection/BT-Infinity-and-Fifa-routing-issues-continu...

Again another thread exposing issues with Level3... sounds very familiar now.
As per the posts here:
http://community.plus.net/forum/index.php/topic,130714.msg1140623.html#msg1140623
We're still due an update on this Level3 fiasco Kelly, what are Plusnet doing about it as we hear nothing other than "we're trying to do something..."?
Community Veteran
Posts: 6,818
Registered: 27-10-2012

Re: FIFA 14 Crazy Input Lag - Please Help

The problem is, there is no specific evidence the issue is with Level3.
People are posting traceroutes to an EA address on the East Coast, but I don't think that shows any issues and it's not reflective of the actual P2P gameplay. If someone could do a netstat from their router of open connections when playing online, I think that would be more useful.