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DIscord Users

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Community Gaffer
Community Gaffer
Posts: 5,426
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Registered: ‎04-04-2007

DIscord Users

Hi all,

@JonoH spotted this thread this morning: https://twitter.com/discordapp/status/1174864360604340224

It seems to be referring to some DNS issues with Discord causing problems with image loading and perhaps getting the installer?

Has anyone spotted this?   Could someone give us some tests?

Thanks!

Kelly Dorset
Broadband Service Manager
18 REPLIES 18
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Newbie
Posts: 3
Registered: ‎20-09-2019

Re: DIscord Users

I've been having an issue with images in discord for a few days now but now I can't launch the app at all. Happy to run some tests for you

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Newbie
Posts: 3
Registered: ‎20-09-2019

Re: DIscord Users

It seems that it's a DNS issue and since we have a Hub One router, I can't change network-wide DNS settings.

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Community Gaffer
Community Gaffer
Posts: 5,426
Thanks: 758
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Registered: ‎04-04-2007

Re: DIscord Users

@ChildishGiant Thanks.  That's not good 😕  Do you have Safeguard enabled? Or ever had it enabled?

 

@JonoH can you look at this on Monday for me and have a chat with @dave

Kelly Dorset
Broadband Service Manager
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Newbie
Posts: 3
Registered: ‎20-09-2019

Re: DIscord Users

Safeguard isn't on and I don't think it has been previously. A workaround for now is to set your OS DNS to 1.1.1.1 but this needs doing on each device that's having the issue

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Aspiring Hero
Posts: 12,449
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Registered: ‎01-09-2007

Re: DIscord Users

1.1.1.1 will give you faster DNS lookups than Plusnet's nameservers, so it is worth leaving it as a permanent change.

"In The Beginning Was The Word, And The Word Was Aardvark."

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Community Gaffer
Community Gaffer
Posts: 5,426
Thanks: 758
Fixes: 9
Registered: ‎04-04-2007

Re: DIscord Users

FYI, we have an incident raised for this: IMT-5053

Kelly Dorset
Broadband Service Manager
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Community Gaffer
Community Gaffer
Posts: 5,426
Thanks: 758
Fixes: 9
Registered: ‎04-04-2007

Re: DIscord Users

@ChildishGiant Hi!  We can't replicate this on our test lines.  Are you able to replicate it on demand if you change back to the Plusnet DNS addresses?

Kelly Dorset
Broadband Service Manager
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Community Gaffer
Community Gaffer
Posts: 5,426
Thanks: 758
Fixes: 9
Registered: ‎04-04-2007

Re: DIscord Users

Hey all.  We can't replicate this at all, so we're assuming it was a transitory issue.

If anyone else comes across it, or replicates it, reply on here and we'll have another look!

Kelly Dorset
Broadband Service Manager
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Newbie
Posts: 3
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Registered: ‎29-04-2020

Re: DIscord Users

Not sure if this is worth posting in but I've that issue now. judging by discords twitter feed rn I'm not the only one.

works fine on my O2 mobile tether, but plusnet not so much

even if I change my DNS to 1.1.1.1 it's not working.

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Community Gaffer
Community Gaffer
Posts: 5,426
Thanks: 758
Fixes: 9
Registered: ‎04-04-2007

Re: DIscord Users

Hi, you're seeing problems loading images yeah?   

Kelly Dorset
Broadband Service Manager
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Newbie
Posts: 3
Thanks: 2
Registered: ‎29-04-2020

Re: DIscord Users

No this is the voice Comms.
Looks like anyone on Plusnet trying to access EU hosted voice chat can't connect. Loads of tweets on this ATM
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Community Gaffer
Community Gaffer
Posts: 5,426
Thanks: 758
Fixes: 9
Registered: ‎04-04-2007

Re: DIscord Users

Can you link some tweets please!  

Kelly Dorset
Broadband Service Manager
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Newbie
Posts: 3
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Registered: ‎29-04-2020
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Community Gaffer
Community Gaffer
Posts: 5,426
Thanks: 758
Fixes: 9
Registered: ‎04-04-2007

Re: DIscord Users

Thanks.  Can you PM me your username.  Hopefully some of the others on that Twitter thread will hop here and pass over their usernames so we can see if there is anything in common on our side.

Kelly Dorset
Broadband Service Manager