Profile reset after fixed fault

[#1]

Thanks @Gandalf, much appreciated

[#2]

Not a problem! Let us know how it goes

[#3]

A quick update. The engineer arrived 755 this morning, tested the line and said there's no problem with it. He said it could be that a neighbour reported the fault and it had already been fixed. Either way, happy with the speed we're getting now, 26703 downstream. He's left us his mobile number in case it happens again, said he's in the area today and tomorrow if needed.

Thanks for all your help. I've attached the current router stats, SNR looks a lot better than it was. Not sure if the errors are a problem, they only happen right after connecting and then the number stays the same.

Cheers

Ian

[#4]

Cheers for the update Ian,

Awesome, I’m glad to see the engineer was helpful and your speed’s back up now. Stats look OK to me though the maximum attainable shows your line could in theory achieve a little more of up to 33mbps. Worth keeping an eye on things and let me know how it goes.

[#5]

Yes stats are pretty much the same today as yesterday. Do you think the profile will stay at ~27 now? Just wondering if it can go up automatically or if someone needs to request it? It's really not an issue, but if the extra speed is available...

Cheers

Ian

[#6]

Hey @lunathehusky,

The profile may fluctuate, though it can be changed if needed. It may be best to see how it performs over the next few days for the time being to see if it stays as is or moves in one direction or the other. Of course, if any issues crop up, just drop us a message and we'll get back to you as soon as possible

[#7]

@lunathehusky

Just to follow up now I'm back in the office, I've taken a closer look and I can see your speeds are artificially restricted by the automated dynamic line management (DLM) software at the cabinet, so I've arranged for your line to be reset. You should hopefully see higher speeds within the next 3 working days. Let us know how it goes.

Cheers