Hi, I've left Plusnet broadband but the new provider messed up the order and the broadband was swtiched to them 2 weeks late on the 15th. It seems Plusnet have assumed that we changed our minds as I'm still getting bill reminders and my "services have been restricted", even though they can't be as we're with Vodafone now.  I was expecting a final bill for part of the month but I'm just getting billed as if I'm still a customer. What's the best way to get this sorted?   Thanks ... View more

Hi all, I was having a problem with dropped connections, at one point my downstream speed was just 1kbps with the router saying max rate was 8kbps. In the past we had a reliable approx 27k connection. I've replaced the router and now things are much better with max rate at over 32kbps but downstream is 7896. Upstream Downstream Current Rate (Kbps) 1296 7896 Max Rate (Kbps) 3815 32618 SNR Margin (dB) 10.6 18 Line Attenuation (dB) 34.3 24 Errors (Pkts) 0 3   This is with the router connected to the test socket with a filter plugged in. I've attached the BT speed test.    Can someone please sort out a profile reset for me? I'm sure that the new router has solved the issues, the line stats look a lot better and the connection isn't dropping any more.   Thanks!  ... View more