Port 2 speed limitation — need service moved to port 1 but blocked by incomplete BT cease

[#1]

When you post a reply, there's a 'paperclip' icon just below the reply box. However if you are using a phone or tablet then you will need to select 'desktop site' in your browser settings for it to show

edit: i see you found it.

Difficult to see from the photo but a pin 1 connection fault would cause exactly the problem we have i.e a fallback to 100Mb.

[#2]

Thanks. I figured it in the end!

[#3]

Sorry about the focus on the close up but that left pin is definitely squashed down. So, very well diagnosed. First thing tomorrow I will contact PN customer service. I will try to get a better picture but looks like I need a new hub.

[#4]

@wohdivad yes, give support a call and tell them about the damaged WAN socket. If you dont get a positive response then post back and I'll see if I can get someone to expedite a replacement.

[#5]

Will do. Many thanks to you (all) for your help.

[#6]

It might be possible with some thought to bend the pin back up
Something like a paper clip might be able to lever the pin.
If you do try take the power out of the hub.
But as you have a working service it might be worth waiting for a new Hub.

[#7]

Thanks but I think I’ll err on the side of caution to be on the safe side.

[#8 · Accepted solution]

The new hub arrive very promptly this morning and, no surprise, it works perfectly.  WAN speed 1000 Mbps and I record a speed of approx 138 on a speed test.  Spot on for a 145 contract.  Thanks again for all your help, and the other forum members' input of course.  Four weeks of grief sorted on a Sunday afternoon.  I am asking for compensation so wish me luck!

[#9]

Yes it was the same cable, brand new today
Is there any way to contact Plusnet other than by phone? The reason I'm asking is that due to a temporary medical issue I can't actually speak at the moment

[#10]

Hi @Slunnyboy 

I'm sorry to hear that you're unwell at the moment. You could open a ticket through the member centre. Our customer support team will look into it and contact you back.

Chris

[#11]

@Christopher_G 

AFAIK its not possible to open a ticket (except for a complaint!) from the member centre and hasnt been for a long time!

In any case the problem has been sorted on @Slunnyboy s thread https://community.plus.net/t5/Full-Fibre/Full-Fibre-145-Speed-not-as-stated/m-p/2044442#M30640

[#12]

Thanks for the messages but as MisterW says my issue has been resolved.

[#13]

Thanks for the message but my issue has now been sorted