Port 2 speed limitation — need service moved to port 1 but blocked by incomplete BT cease

[#1]

Moderator's note:
Thread moved from Broadband to Full Fibre

[#2]

@wohdivad 

Interesting, that shows the ONT is fine and so is the cable.

So just to confirm, using the same cable to connect the ONT back to the WAN port and the link speed shows back to 100Mb ?

If that's the case , then the Hub 2 is faulty.

[#3]

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@wohdivad wrote:
The ond is a Huawei Echo Life HG8240

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That appears to be an ONT/router in its own right, intended for use in a business environment

https://manualmachine.com/huawei/echolifehg8240/

Should be able to connect to it via a browser and see what is going on - if you have password access, I presume.

"root" and "admin" seem to be the given defaults for User and Password.

[#4]

@pvmb 

I did note that about the ONT, however the OP does not have a wired ethernet port available.

Edit: See post 24.

[#5]

@pvmb 

That appears to be an ONT/router in its own right, intended for use in a business environment

Whilst the hardware might be capable , I suspect the Openreach implementation is locked down in functionality

[#6]

Yes, confirmed

[#7]

My laptop does not have the port unfortunately

[#8]

Here is the log:

admin timeout from 192.168.1.203

16:30:47, 19 Apr.

A device connected to Ethernet port 3

16:30:47, 19 Apr.

Wire Lan Port 3 up, Speed 1000 Mbps

16:30:04, 19 Apr.

SIP WAN DOWN

16:30:04, 19 Apr.

WAN Sensing Auto sensing Complete, interface selected

16:30:04, 19 Apr.

WAN Sensing Auto sensing Running

16:30:04, 19 Apr.

WAN connection WAN1_INTERNET_ETH disconnected.[ERROR_NO_CARRIER]

16:30:03, 19 Apr.

PPP: Stopped PPP daemon(0,1,5)

16:30:03, 19 Apr.

PPP LCP Send Termination Request (User request)

[#9]

And the WAN:

Product code:Plusnet Hub Two

Serial number:+R91298+2211003945

Firmware version:v0.10.00.04201-PN

Firmware updated:Unknown

Board version:R01

GUI version:1.9 16_08_2022

DSL uptime:-

Data rate:100 Mbps / 100 Mbps

Upstream error control:Off

Downstream error control:Off

[#10]

Yes, confirmed 

@Dan_the_Van can you see any other possibility other than a Hub 2 WAN port fault ?

Maybe I'll drop Bob a PM for his throughts

[#11]

@MisterW 

I would look into the WAN socket to see if any of the pins are missing

There is no setting on this Hub to change port speeds.

It might be worth a Hub factory reset?! 

[#12]

I would look into the WAN socket to see if any of the pins are missing

Yes, worth a look with a magnifier to compare the pins on the WAN port with one of the LAN ports, checking for missing or bent pins

It might be worth a Hub factory reset?! 

Worth a try if we havent already done that...

@wohdivad are you up for that ?

[#13]

Thanks again for your support. I’ll go and give it a go.

[#14]

No change on reboot but, yes, the left pin of the WAN port looks faulty.  How can I attach a picture to show you?

[#15]