Limited to 10mb/s up
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- Re: Limited to 10mb/s up
Limited to 10mb/s up
08-09-2018 4:22 PM
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Re: Limited to 10mb/s up
09-09-2018 9:24 AM
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Re: Limited to 10mb/s up
09-09-2018 9:31 AM - edited 09-09-2018 9:34 AM
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I came from the 40/10 product, I’m not sure whether that’s to blame?
I have checked via wired and wireless. Same results on either, just a slightly lower ping on wired.
Re: Limited to 10mb/s up
09-09-2018 9:55 AM
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I changed your account type to Unlimited Fibre Extra 80/20 but it's still at that.
If you've tried all the usual troubleshooting steps, a different ethernet cable, a different device etc I'd recommend raising a fault to us at http://faults.plus.net so we can arrange an engineer to investigate this further as there's no further diagnostics we can do from our side for FTTP circuits.
Re: Limited to 10mb/s up
09-09-2018 12:10 PM
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Today I moved the router back to its original location which is right next to the ONT on a 1metre CAT6 and plugged a laptop directly into the router and still only see 9.6mb/s up.
I guess I will have to raise a ticket.
I have also power cycled the ONT just in case.
Re: Limited to 10mb/s up
09-09-2018 5:29 PM
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You could try plugging the laptop directly into the ONT (i.e. no router connected) to eliminate any problems the router may be causing.
To do that you'll need to setup a PPPoE connection on the laptop using your PN login credentials.
Re: Limited to 10mb/s up
09-09-2018 9:57 PM
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I can’t find a link to raise a ticket, can anyone point me in the right direction?
Re: Limited to 10mb/s up
10-09-2018 12:53 PM
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@MrMot wrote:
I can’t find a link to raise a ticket, can anyone point me in the right direction?
@Gandalf wrote:I'd recommend raising a fault to us at http://faults.plus.net
That said I've reseated the speed profile on your account. Can you reboot your router and if your speeds don't change, I'd go ahead and raise a fault to us via the link above(Ignoring most of the questions as they're not designed for FTTP).
Let us know how it goes.
Re: Limited to 10mb/s up
10-09-2018 6:28 PM
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I have rebooted the router and it’s still the same so have raised a ticket.
What determines the speed profile, is it the ONT, router or PN systems?
Re: Limited to 10mb/s up
10-09-2018 7:20 PM
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It's our own systems which receives data regarding the IP profile/sync rate of the line and sets the speed profile accordingly.
As FTTP doesn't have a sync rate then the speed profile on your account shouldn't change at all.
Re-seating it was essentially a bit of a long shot just in case we were restricting your speeds.
Are able to replicate the problem using a different device?
If so could you reply to this ticket with your availability for an engineer visit letting us know over here once you've done so and we'll be happy to book the appointment in.
Re: Limited to 10mb/s up
10-09-2018 8:25 PM
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I'll reply to the ticket just after this.
I have tried multiple devices, all very recent with 5GHz WiFi and Gbit ethernet. I can pull over 300mb/s via my Ubiquiti network and a full 1000mb/s from my NAS via CAT6. I'm pretty sure it's not my own internal stuff. I have also tried connecting directly to the ONT thus eliminating the router.
I am happy to try any other suggestions...
Re: Limited to 10mb/s up
11-09-2018 9:33 AM
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I'm curious as to what speed-tester or other method you are using to determine your upload speed (as I don't think you've mentioned that)?
Re: Limited to 10mb/s up
11-09-2018 9:36 AM - edited 11-09-2018 9:38 AM
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Also TBB and remote transfers via FTP and port 80 HTTP.
The line seems to max out at 9.6mb/s
Re: Limited to 10mb/s up
11-09-2018 10:10 AM
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OK fair enough.
As @Gandalf has already suggested trying a different Ethernet cable and different device, then I can't think of anything else to try right now.
Re: Limited to 10mb/s up
11-09-2018 1:24 PM
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