Full Fibre Installation Process Query

[#1]

hi,

Last week I opted to have full fibre installed and through the plusnet application process determined a date for installation appointment as 31/07/2026.

Today I received an sms from Openreach

"Hi, Openreach on behalf of Plusnet.

We've received your Full Fibre order. We need access to the outside of your property to complete our pre-work and attach a small box. Once complete, we'll confirm your appointment date.

Reply ACCESS if someone needs to be present (e.g. locked gates) or MORE for extra info"

Our property is a street property so access to the front of the house is easy, so I dont need to respond with ACCESS.

1. I wanted to check is this appointment for Openreach to carry out necessary work up to our house wall. and on the 31/07 (hopefully) they come and complete the internal installation?

2. Is there anyway I can communicate to Openreach at this stage that the cable should enter the house on the left middle side of the house because this is where the nearest double power socket is, when I think they might assume it should enter the right side of the house. (Or wherever the external box is placed, they would run the cable externally to the left middle of the house and then enter in the appropriate place?).

Many thanks.

[#2]

@Matt72 

If you can be there I would text ACCESS so you can confirm things before work is done.

There is some leeway as to where the internal ONT is sited. Often it's at the same location as the external box (CSP) but you talk to the installer on the day.

Have a look at the following for information. Note that the video is wrong about power sockets. Your router connects via ethernet cable so can go anywhere you're happy to run said cable.

https://www.openreach.com/help-and-support/full-fibre-broadband-installation-checklist#accordion-b43...

Brian

[#3]

Sounds like yours is a 2 part install and this is the 1st visit to check and then hopefully do the external work up to and including CSP.

What does the BT checker state in the notes at the bottom as that will help understand what work might be required?

[#4]

Thank you both for the information.

It is abit frustrating; from research I was anticipating a bit of a wait and was going to wait until soon before summer holidays such that partner is on leave to be present when necessary, but I got spooked by Plusnet's end of old style internet and so booked the full fibre immediately.

At least I am safe in knowing when the internal installation will be as I got to move a furniture.

I think I will leave a note on the window for their attention and hope for the best, or hopefully they will indicate the appointment of their first visit and I can somehow be present. The original cable exit from the ground is on the right side of the house (but in 16 years had never been used). Anyway the details in regard to my location and potential install is 

Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential UG Pre built to curtilage Hard.

FTTP is available and a new ONT may be ordered.

The exchange is not in a current fibre priority programme

As a WLR withdrawal exchange, product restrictions apply

SOADSL is not restricted at the exchange

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

For all SOADSL services,the stable line rate will be determined during the first 10 days of service usage.

Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

ADSL, ADSL2+ and SOADSL availability: If shown at FTTP or SOGEA premises,ADSL, ADSL2+ and SOADSL are not available to order due to WLR Withdrawal stop sell rules. CPs should order FTTP or SOGEA. Copper products are only available by exception.