TV loses connection
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TV loses connection
yesterday
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I had the same problem with my previous provider Cuckoo, which is why I switched providers.
Is it my TV or Youview box? Or the connection into the house which Plusnet did not change?
I have checked ethernet connection.
Laptop and phones don't seem to have any problem.
Would love some advice before I shell out for a new TV.
Re: TV loses connection
yesterday
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@JH98 From your comments above, I would be suspecting either the YV box or your TV, but beyond that I would not like to speculate.
Re: TV loses connection
yesterday
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ethernet cable faults often look like an intermittent connection
Re: TV loses connection
yesterday
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@JH98 As @PhilipHeyes says have you tried changing the ethernet cables between the router and TV/YouView box..? Cheaper to try that first before assuming you need a new TV.... also worth changing the ports used on the router just in case of damage to the connectors...
Re: TV loses connection
yesterday
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Re: TV loses connection
yesterday
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You say you have a smart TV and a BT youview box. Are these two separate items, each with their own Ethernet cable or is the TV getting its streaming services through the BT box, rather than using its own smart features?
Can you confirm that you have a Full Fibre connection, not something slower? What speed are you getting with a wired connection to the laptop?
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