cancel
Showing results for 
Search instead for 
Did you mean: 

FTTP Install How long For Speed to Change

FIXED
mharvo
Rising Star
Posts: 53
Thanks: 4
Fixes: 2
Registered: ‎12-03-2017

FTTP Install How long For Speed to Change

Hi FTTP 500 install done today completed at 1115 hrs, underground duct, very pleased no problems, for 500 -75, upgraded from slow 25 -3.5 FTTC, now getting speed of 70 - 70 how long for the speed to be higher for download up to 500?

Do Plusnet need to do anything there end.. thanks

9 REPLIES 9
MisterW
Superuser
Superuser
Posts: 12,085
Thanks: 3,986
Fixes: 300
Registered: ‎30-07-2007

Re: FTTP Install How long For Speed to Change

Hi @mharvo  it can take a few hours for the account change to fully complete at the PlusNet end

In the mean timea few questions to try an establish if there's maybe a problem

1) what does your account say for your broadband service at https://www.plus.net/member-centre/broadband , particularly 'Current line speed'

2) are you using the Plusnet supplied Hub 2 router and the ethernet cable supplied with it to connect to the ONT

3) do you have a static IP

4) are you doing the speed test wired or wireless ( it needs to be wired ) and I would suggest using ookla as the BT wholesale one is not good with higher speeds

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

mharvo
Rising Star
Posts: 53
Thanks: 4
Fixes: 2
Registered: ‎12-03-2017

Re: FTTP Install How long For Speed to Change

Your broadband service

  • Product: Unlimited Fibre
  • Estimated Download Range: 22 - 25Mbps
  • Estimated Upload Range: 3.5Mbps
  • Minimum Guaranteed Speed: 20.4Mbps
  • Current Line Speed (Download): 550Mbps

 

Have not connected the Hub 2 still using old Asus RT 86 U Blue WAN port to ONT , speed has gone up as stated, 1 Gbps connection stated in ASUS GUI  tried all ethernet, mobile iphone pro 13  and Laptop  Legion 5 AX wifi and ethernet all show the same speed 70 - 78 for download and 70-76 upload at present.  Used Okla as requested... 

mharvo
Rising Star
Posts: 53
Thanks: 4
Fixes: 2
Registered: ‎12-03-2017

Re: FTTP Install How long For Speed to Change

Problem not Fixed, no static ip address... my broadband service status is still Unlimited Fibre and Not Full Fibre which is now in place, will have to wait for Plusnet to update there end.

MisterW
Superuser
Superuser
Posts: 12,085
Thanks: 3,986
Fixes: 300
Registered: ‎30-07-2007

Re: FTTP Install How long For Speed to Change

@mharvo from that image, it doesn't look like your account change has fully completed in the PN systems yet

It should say something like below but saying Full Fibre 500

Untitled.png

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

mharvo
Rising Star
Posts: 53
Thanks: 4
Fixes: 2
Registered: ‎12-03-2017

Re: FTTP Install How long For Speed to Change

@MisterW thanks for the extra information, much appreciated will have to wait for confirmation from Plusnet 

Will they need my username or is the update done by them automatically to user account.

many thanks

MisterW
Superuser
Superuser
Posts: 12,085
Thanks: 3,986
Fixes: 300
Registered: ‎30-07-2007

Re: FTTP Install How long For Speed to Change

Fix

The update is done automatically once the system see's the completion notification from Openreach

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

mharvo
Rising Star
Posts: 53
Thanks: 4
Fixes: 2
Registered: ‎12-03-2017

Re: FTTP Install How long For Speed to Change

@MisterW just rebooted router and working flawlessly at 505 - 72 Mbps speed via ethernet on laptop and different WAN IP Address.

Iphone 13 Pro WiFi 5 Ghz speed 466 - 71 Mbps

thanks for all your help

 

MisterW
Superuser
Superuser
Posts: 12,085
Thanks: 3,986
Fixes: 300
Registered: ‎30-07-2007

Re: FTTP Install How long For Speed to Change

No problem, happy to have been of help.

Iphone 13 Pro WiFi 5 Ghz speed 466 - 71 Mbps

That's pretty good for a wireless test. My laptop 5ghz Wifi maxes out at about 380 Mbps whereas wired it hits around 980

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

mharvo
Rising Star
Posts: 53
Thanks: 4
Fixes: 2
Registered: ‎12-03-2017

Re: FTTP Install How long For Speed to Change

Legion 5 WiFi 5 Ghz same room as router 500 -70 using AC and not AX 160 Mhz, the Asus RT86U maxes the 500 connection.