upgraded, not received new router
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upgraded, not received new router
10-05-2018 3:42 PM
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So i upgraded my line to unlimited fibre, received my email saying that it has been changed over but i still haven't got my router yet. possible that it has been lost? account change was ordered 9 days ago and completed yesterday.
Re: upgraded, not received new router
10-05-2018 3:55 PM
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Re: upgraded, not received new router
10-05-2018 3:56 PM
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Hi @tonton128
Sorry to hear this.
I've had a look at your account and updated you via our ticket system.
Click here to view the ticket.
Kind Regards,
Alisdair
Re: upgraded, not received new router
10-05-2018 5:44 PM
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i have the same problem ordered an upgrade to fiber on the 3rd of may with new hardware, tomorrow will be change over .
no router sent out , i contacted today asking about router , oh will send one but we pay for down time , so am going without internet for a few days, great ..
Re: upgraded, not received new router
11-05-2018 12:11 PM
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@Gmmac Sorry to hear that.
I can see this is due to your switch date being pushed back to the 14th.
You still should be receiving a service from your current provider until the transfer date.
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