slowing Fibre Broadband NEW Customer
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- slowing Fibre Broadband NEW Customer
02-05-2016 8:39 AM
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Hi all
I joined Plusnet 2 weeks ago and was getting 62meg /17.50 meg very happy after lots of problems with BT BUt now speed is slowing every day went down to 57meg 2 days ago yesterday 55meg and now just reaching 54 meg put in a complaint but no real help up to now dissppointed with plusnet can anybody help or advise have checked Hub and connected with Ethernet cable
Fixed! Go to the fix.
Re: slowing Fibre Broadband NEW Customer
02-05-2016 9:09 AM
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High | Low | High | Low | |||
---|---|---|---|---|---|---|
FTTC Range A (Clean) | 66.8 | 49.9 | 19.8 | 13.8 | -- | Available |
Current line stats:
Downstream Speed 60.3 Mbps
Upstream Speed 18.8 Mbps
Hi there, although the speed has dropped it's still well within the estimate range for your line so unfortunately if we tried to progress this as a fault, it would get rejected.
Re: slowing Fibre Broadband NEW Customer
02-05-2016 9:19 AM
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Hi Thanks for your reply.
at first i had a very stable 62 meg download and 17 meg upload for 10 days came back from a 2 day break and speed had gone down to 56 meg then 55 meg yesterday and today 53 to 54 meg , i am only 400 yds from the cabinet and connect via Ethernet , feel like Plusnet are lowering me slowly to the minimum speed so not impressed with Plusnet to me they are not interested
Re: slowing Fibre Broadband NEW Customer
02-05-2016 10:02 AM
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There is absolutely no reason for us to do that, it's no benefit to us or you.
Re: slowing Fibre Broadband NEW Customer
02-05-2016 10:05 AM
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so why is it slowing down it is a 8 meg drop
Re: slowing Fibre Broadband NEW Customer
02-05-2016 11:01 AM
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There could be many reasons, from more people taking fibre at your cab through to something local to you causing an issue. Unfortunately as you are still within the estimates, we wouldn't be able to report this as a fault.
Re: slowing Fibre Broadband NEW Customer
02-05-2016 11:10 AM
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not happy and disappointed with Plusnet and its response , just as bad as BT and that is saying something
Re: slowing Fibre Broadband NEW Customer
02-05-2016 11:17 AM
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I am sorry about that, however we are providing the speeds agreed with you and those available to you.
Re: slowing Fibre Broadband NEW Customer
02-05-2016 11:35 AM
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I was told i should expect at least 60+ meg at my distance from the Cabinet , this is just like BT give you an expected speed and then give the minimum in the range will not recommend Plusnet to anyone now , how can you justify an 8 meg drop in less than a week ???? maybe profile lowered was 66.40 now 56
Re: slowing Fibre Broadband NEW Customer
02-05-2016 11:56 AM
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You may wish to read this article on how DLM works. Then you would understand why your speed has dropped. Something is causing your line to reduce, it could be the way you are connected in your house, or something external. Also how are you checking your speeds? Are you able to copy and paste the details from the Troubleshooting/Helpdesk tab from your router? Make sure you hide the personal details, email address and SSID for example.
Re: slowing Fibre Broadband NEW Customer
02-05-2016 12:39 PM
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Thank you for your reply.
I was a BT Engineer working on fibre for many years.
My Line and speed were stable for 10 days it was when i came back from a 2 day break that the speed had dropped and is still dropping , like i said an 8 meg drop in less than a week is a big drop on any connection.
I have checked all my connections in the house although i only have a master socket and No extensions and connected with an Ethernet cable and only 1 pc , line profile can be reduced by the provider an as such reduced speed so 2 speeds can be provided like 38 meg max and 66meg max , Plusnet line is ok , I must say that this is not the service expected from Plusnet ,promise the earth and well i know now
Re: slowing Fibre Broadband NEW Customer
02-05-2016 12:53 PM
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line profile can be reduced by the provider an as such reduced speed so 2 speeds can be provided like 38 meg max and 66meg max
The IP profile is controlled by the DLM, not the provider. Nor can we reset it on fibre lines remotely.
Your line is currently in sync at 60.3 Mbps, giving a profile of 60.1Mbps, which is what our side is set to.
Until the sync speed increases, no changes to the profile on our side are going to have any difference.
Re: slowing Fibre Broadband NEW Customer
02-05-2016 1:21 PM
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nice to know my sync speed is 60 , just done a line test on BT wholesale and it is 53.91 download and 12.85 upload
Re: slowing Fibre Broadband NEW Customer
02-05-2016 3:00 PM
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If you Like it, give it a
Re: slowing Fibre Broadband NEW Customer
02-05-2016 3:09 PM
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Hi
this is all the time ,was great now 8 meg down
thanks for your input
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