dslam reset?

[#1]

IMO the plusnet reps in this forum are a better bet. Hopefully one of them will be along before too long.

[#2]

Here is a list of the Super Users that also may be able to help!

[#3]

@jan Apologies for the delayed response.

Our tests are showing a potential issue on the phone line which may be a cause.

As your phone line is with another provider I'd recommend getting them to run a line test.

[#4]

Hello,

  so I plugged the wired phone that I keep for just this purpose into the master socket & the line is clearly very noisy and you have somehow remotely identified a fault with our line. But when I use the bt online tool to run a line test it says everything is fine and I could be charged £130 if I request an engineer

Why does your test find a fault but BT's doesn't?

[#5]

update:

This bt fault check is so contradictory & ambiguous. after the line test I run through the troubleshooter, which immediately says without apparently any more tests

"The Line Test result indicates that there's a fault in the network near your home. An engineer will check outside first, we don't need an appointment to visit your home at the moment."

Is their first "There's no fault but you can pay £130 to check" just to discourage fault reporting?

Anyway it still says we could be charged and we have to tick a box - I can't work out if it is poor design or designed to scare <sigh>

I'm sure it is not our problem so will go ahead, but my mother would definitely be scared off.

Thanks for your help people, hopefully it will be sorted soon.

 [edit] the final bit of utter stupidity is that it displays a confirm details page which has a text field where you can enter any extra details about the fault to help their engineer.  If you type anything in that box it disables the confirm button. Another victim of zero planning, agile development and inadequate testing.

[#6]

---

@jan wrote:

Hello,

  so I plugged the wired phone that I keep for just this purpose into the master socket & the line is clearly very noisy and you have somehow remotely identified a fault with our line. But when I use the bt online tool to run a line test it says everything is fine and I could be charged £130 if I request an engineer

Why does your test find a fault but BT's doesn't?

---

If your line is noisy, that'd be a fault your phone provider would need to report to Openreach. Whilst I can't speak for a third party company, I believe the potential charge they advise of is if the problem doesn't lie with the wholesale network.

One of the main checks we advise to rule out an internal wiring fault is by plugging your equipment into the test socket, as explained here: https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242

Our tests show the following:

GEA Test Detail

Circuit ID	NA	Service ID	BBEU########

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0003
Description	No problem found, OAM test is not currently supported on this line.
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	58.7 Mbps
Upstream Speed	19.6 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Voice fault suspected - contact Voice CP to progress copper issue
Bridge Tap	Not Detected
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Not Detected
Estimated Line Length In Metres	463.2
Upstream Rate Assessment	Very Good
Downstream Rate Assessment	Reasonable
Interference Pattern	Regular Interference Observed Daily
Service Impact	No Impact Observed
Interference Duration Longest Occurrence	; 00:00 to 23:45
Interference Location	Customer Premise
Interference Observed In Days	14
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream Traffic Detected
Technology	VDSL
Profile Name	0.128M-67M Downstream, Interleaving Low - 0.128M-20M Upstream, Error Protection Off
Time Stamp	2017-07-12T14:00:00

Parameters	MIN	MAX	AVG
Down Stream Line Rate	58.6 Mbps	58.6 Mbps	58.6 Mbps
Up Stream Line Rate	19.5 Mbps	19.5 Mbps	19.5 Mbps
Up Time	900.0 Sec	900.0 Sec	900.0 Sec
Retrains	0.0	0.0	0.0

Current and Last 15 Minute Bin Performance
Parameters	Last Traffic Count(Upto 15 mins)	Current Traffic Count(Upto 15 mins)
Start Time Stamp	2017-07-25T13:30:29.144+01:00	2017-07-25T13:45:29.144+01:00
Ingress Code Violation	0	652
Egress Code Violation	0	4
Errored Seconds	25	13
Severely Errored Seconds	14	1
Unavailable Seconds	0	0

[#7]

Hello again,

  so BT came checked the line, found a fault and have replaced the copper in the street to our house & reset the dslam and I have waited for the training period

However this has not changed my speed test results at all.

The estimate given by plusnet for this address was

Your estimated speed is: Between 60Mbps and 76Mbps

and when it was first connected it did sync at 73mbps.

The router is connected directly to the BT test socket (which is a new one fitted by BT when the broadband was setup) . There are no extensions.

Quality graph