cancel
Showing results for 
Search instead for 
Did you mean: 

Still waiting for ASL to Unlimited Fiber Extra upgrade speed to changes

kevinbrown63
Newbie
Posts: 2
Registered: ‎22-09-2017

Still waiting for ASL to Unlimited Fiber Extra upgrade speed to changes

Where's my Unlimited fiber extra upgrade?

The upgrade was ordered on 30th August and was promised min 49Mb/s within 2 weeks. The connection is still at running 8Mb/s on a good day and down to 4Mb/s on some days.

Support contact attempt 1

The guy on the online chat was friendly but unable to help and suggested contacting the provisioning team by phone.

Support contact attempt 2

The queue was allegedly only 15 minutes that proved grossly untrue I was waiting for 42minutes. The agent said he would transfer me immediately to the provisioning team but the line was just silent for the next 39 minutes so I hung up.

Come on guys! Someone from Plusnet needs to contact me.

 

1 REPLY
kevinbrown63
Newbie
Posts: 2
Registered: ‎22-09-2017

Re: Still waiting for ASL to Unlimited Fiber Extra upgrade speed to changes

Still no help from Plusnet, the speed is still limping along at 4 to 8Mb/s and we're still paying for 70Mb/s.

 

PLEASE HELP.