Why is my fibre download speed only 8mb and upload only 0.5mb?
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Why is my fibre download speed only 8mb and upload only 0.5mb?
12-12-2017 6:48 PM - edited 12-12-2017 6:49 PM
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My fibre speeds are no better than adsl was. In fact they are a bit slower (see attached screenshot).
Can anything be done about this, other people on my street have much higher speeds?
Re: Why is my fibre download speed only 8mb and upload only 0.5mb?
12-12-2017 6:54 PM
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When did you upgrade to fibre?
Re: Why is my fibre download speed only 8mb and upload only 0.5mb?
12-12-2017 6:56 PM
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Almost a year ago now, always been the same.
Re: Why is my fibre download speed only 8mb and upload only 0.5mb?
12-12-2017 7:10 PM
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If the line attention figure in your screenshot is for an existing fibre connection you must be a long way from the fibre cabinet which will obviously affect the line rate.
What does the DSLChecker show for your estimated speeds?
Re: Why is my fibre download speed only 8mb and upload only 0.5mb?
12-12-2017 7:39 PM
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It says 13mb is the maximum fibre speed for me on cabinet 5. However, my relatives further down the street are also on cabinet 5 which is even further away than I am and they get 27mb!
Re: Why is my fibre download speed only 8mb and upload only 0.5mb?
13-12-2017 12:09 PM
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Sorry to hear your speeds are poor.
Our tests aren't showing any cause but your estimated distance from the cabinet is 2km which won't help things.
If you raise a fault here we'll see what we can do,
Re: Why is my fibre download speed only 8mb and upload only 0.5mb?
13-12-2017 6:20 PM
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Thank you, I have now raised a fault.
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