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Why is my fibre download speed only 8mb and upload only 0.5mb?

rhambleton1
Newbie
Posts: 4
Registered: ‎12-12-2017

Why is my fibre download speed only 8mb and upload only 0.5mb?

My fibre speeds are no better than adsl was. In fact they are a bit slower (see attached screenshot).

 

 Can anything be done about this, other people on my street have much higher speeds?

6 REPLIES
Browni
Aspiring Hero
Posts: 2,299
Thanks: 790
Fixes: 47
Registered: ‎02-03-2016

Re: Why is my fibre download speed only 8mb and upload only 0.5mb?

When did you upgrade to fibre?

I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy
rhambleton1
Newbie
Posts: 4
Registered: ‎12-12-2017

Re: Why is my fibre download speed only 8mb and upload only 0.5mb?

Almost a year ago now, always been the same.

Highlighted
Browni
Aspiring Hero
Posts: 2,299
Thanks: 790
Fixes: 47
Registered: ‎02-03-2016

Re: Why is my fibre download speed only 8mb and upload only 0.5mb?

If the line attention figure in your screenshot is for an existing fibre connection you must be a long way from the fibre cabinet which will obviously affect the line rate.

What does the DSLChecker show for your estimated speeds?

I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy
rhambleton1
Newbie
Posts: 4
Registered: ‎12-12-2017

Re: Why is my fibre download speed only 8mb and upload only 0.5mb?

It says 13mb is the maximum fibre speed for me on cabinet 5. However, my relatives further down the street are also on cabinet 5 which is even further away than I am and they get 27mb!

Plusnet Help Team
Plusnet Help Team
Posts: 6,125
Thanks: 592
Fixes: 229
Registered: ‎01-01-2012

Re: Why is my fibre download speed only 8mb and upload only 0.5mb?

Sorry to hear your speeds are poor.

Our tests aren't showing any cause but your estimated distance from the cabinet is 2km which won't help things.

If you raise a fault here we'll see what we can do, 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
rhambleton1
Newbie
Posts: 4
Registered: ‎12-12-2017

Re: Why is my fibre download speed only 8mb and upload only 0.5mb?

Thank you, I have now raised a fault.