Websites struggling to connect - Is there a fix?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Websites struggling to connect - Is there a fi...
Websites struggling to connect - Is there a fix?
24-03-2020 5:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I understand there may be a lot to catch up on at Plusnet at the moment so if you can just get back to me when you get time.
It's just I've noticed lately that websites are being very slow to connect and timing out, I just leave it on the browser as it continues to try connect where I'll get a "This site can't be reached" page and then it'll eventually refresh and connect to the site.
It's not a specific device either as it's happening on my PC, brothers laptop and Playstation which are connected in various ways (ethernet and wi-fi) so it's not a Wi-Fi or Ethernet issue as such.
If someone can help fix this I'd appreciate it as this is important, specially when making online payments which doesn't need explaining as to why.
I'm not that technical and aren't comfortable messing about with DNS settings as the message says.
Thanks
This is the page that's coming up when trying to reach websites (please know this isn't just in Opera or Littlewoods site either).
This site can’t be reached
www.littlewoods.com’s server IP address could not be found.
Try:
- Checking the proxy, firewall and DNS configuration
- Running Windows Network Diagnostics
Check your DNS settings.
Contact your network administrator if you're not sure what this means.
Allow Opera to access the network in your firewall or antivirus settings.
If it is already listed as a program allowed to access the network, try removing it from the list and adding it again.
If you use a proxy server…
Check your proxy settings or contact your network administrator to make sure the proxy server is working. If you don't believe you should be using a proxy server: Go to the Main menu > Settings > Change proxy settings… > LAN Settings and deselect "Use a proxy server for your LAN".
Re: Websites struggling to connect - Is there a fix?
25-03-2020 7:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Just read your post, clicked on the link you supplied, accessed the site.
Are you still having problems?
Re: Websites struggling to connect - Is there a fix?
25-03-2020 7:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for the kind reply
Re: Websites struggling to connect - Is there a fix?
26-03-2020 1:06 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
We have had something like this all day Wednesday. There seems to be a problem with the Plusnet DNS servers. Unfortunately the Plusnet router does not allow alternative DNS servers to be configured but it is possible to configure individual devices to use a different server. I have been switching my machines to use the Google servers (8.8.4.4 and 8.8.8.8) but it is a pain to have to do this.
Re: Websites struggling to connect - Is there a fix?
26-03-2020 11:03 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yeah, same here, it's like sites are going to slow to connect then once they do they're fine. As I say it's not on individual devices either but I was pretty sure it was to do with the DNS thing all of a sudden.
I have no idea how to do that stuff either, I honestly think a lot of things is too much at times, customers don't know about DNS, changing Wi-Fi channels and all the technical things we're asked at times however hopefully they'll just fix it though but I do get an understand they've probably got a lot on right now.
Thanks for the kind reply @uvavu I really appreciate it
Re: Websites struggling to connect - Is there a fix?
01-04-2020 3:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Websites struggling to connect - Is there a fix?
01-04-2020 3:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yeah, I think it's something to do with the DNS settings if I'm not mistaken. I'm guessing Plusnet will sort it soon as it's been doing it for me a little today too. The forum loaded up fine just now but I have noticed it a little today again also so it's probably just a case of some DNS settings needing refreshed or something I guess?
Yeah, once the sites connect then they're fine, it's getting that first connection first
Re: Websites struggling to connect - Is there a fix?
01-04-2020 4:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It's pretty bad for me. Many sites don't load at all the first time. I've run a tracert which has shown a bunch of timeouts. Here's an extract:
2 5 ms 5 ms 6 ms 172.16.11.141
3 * * * Request timed out.
4 6 ms 6 ms 5 ms 128.hiper04.sheff.dial.plus.net.uk [195.166.143.128]
5 6 ms 6 ms 6 ms 195.99.125.136
6 6 ms 7 ms 7 ms peer7-et-3-0-4.telehouse.ukcore.bt.net [109.159.252.160]
7 * * * Request timed out.
8 6 ms 5 ms 6 ms 151.101.18.217
Re: Websites struggling to connect - Is there a fix?
01-04-2020 4:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@meldon The timeouts on your Tracert are not significant, it just means that particular hop is not responding to pings. You are reaching the requested address in 6 ms so nothing wrong there.
Re: Websites struggling to connect - Is there a fix?
01-04-2020 5:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Websites struggling to connect - Is there a fix?
02-04-2020 1:35 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Websites struggling to connect - Is there a fix?
02-04-2020 1:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Not knowing how technically savvy you are makes it a bit difficult to suggest a solution.
If you have spare routers or a spare computer you could set up a local dns and dhcp server, then forward the queries to a non plusnet dns service.
8.8.8.8 or 8.8.8.4 if you must
1.1.1.1
9.9.9.9
Alternatively get another modem-router, I believe one of the BT Home Hubs will work, search this board for the correct model.
Re: Websites struggling to connect - Is there a fix?
02-04-2020 1:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Websites struggling to connect - Is there a fix?
20-04-2020 1:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I don't know if this is related as I'm not overly technical but has this been happening again today and also my email client was struggling to connect cause of it.
Can anybody confirm if it's the same issue by any chance, I'm sure it'll iron itself out if so but I'm just curious as it's been absolutely fine since the initial post here
Thanks
Re: Websites struggling to connect - Is there a fix?
20-04-2020 1:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Websites struggling to connect - Is there a fi...