Unable to access website
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- Re: Unable to access website
Unable to access website
06-10-2019 7:12 PM
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I've a website hosted over at eUKhost which I'm unable to access through my Plus net connection. I've tried a different router, changing DNS, different browsers but still nothing. The only way I can access is by tethering to my EE mobile phone. I'm not aware of having problems with other websites. Seems like a routing issue.
Address: itsean.co.uk (109.203.107.113)
tracert (Plusnet)
Tracing route to yorkshire.eukhosting.net [109.203.107.113] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 192.168.1.1 2 13 ms 13 ms 12 ms gi12-0-1-451.ptn-ag04.plus.net [84.93.253.80] 3 14 ms 15 ms 13 ms 84.93.253.83 4 22 ms 13 ms 13 ms 195.99.125.136 5 13 ms 13 ms 13 ms 194.72.16.82 6 * * * Request timed out. 7 15 ms 15 ms 15 ms mx02-xe0.0.1-nht.dc4.nodefour.net [109.234.203.245] 8 15 ms 19 ms 15 ms 77.111.212.79 9 19 ms 19 ms 19 ms mx01-xe2.0.2-wkf.dc3.nodefour.net [77.111.212.13] 10 18 ms 22 ms 21 ms 77.111.212.95 11 19 ms 19 ms 19 ms 77.111.217.12 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out. Trace complete.
tracert (EE)
Tracing route to yorkshire.eukhosting.net [109.203.107.113] over a maximum of 30 hops: 1 5 ms 5 ms 3 ms 192.168.43.1 2 * * * Request timed out. 3 69 ms 20 ms 21 ms 10.248.27.165 4 92 ms 26 ms 23 ms 10.247.85.173 5 * * * Request timed out. 6 69 ms 18 ms 21 ms 10.247.85.113 7 56 ms 28 ms 24 ms 10.247.85.178 8 71 ms 21 ms 20 ms 87.237.20.148 9 78 ms 23 ms 29 ms 87.237.20.69 10 86 ms 22 ms 21 ms ge-0-1.linx.lon.nodefour.net [195.66.224.135] 11 85 ms 28 ms 25 ms mx02-xe0.0.1-nht.dc4.nodefour.net [109.234.203.245] 12 86 ms 29 ms 25 ms 77.111.212.79 13 52 ms 31 ms 29 ms mx01-xe2.0.2-wkf.dc3.nodefour.net [77.111.212.13] 14 264 ms 35 ms 28 ms 77.111.212.95 15 220 ms 27 ms 30 ms 77.111.217.12 16 90 ms 30 ms 37 ms yorkshire.eukhosting.net [109.203.107.113] Trace complete.
Is anyone else having trouble loading itsean.co.uk?
Re: Unable to access website
06-10-2019 7:26 PM
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I'm experiencing routing issues myself, to ebay.co.uk, sky.com, theregister.co.uk, twitch.tv
Seem like something is definitely screwed with Plusnet this weekend.
Tried your web site, I'm able to see a nice scenic picture, but that's it.
Tracing route to itsean.co.uk [109.203.107.113]
over a maximum of 30 hops:
1 2 ms 2 ms 1 ms 192.168.1.1
2 * * * Request timed out.
3 * * * Request timed out.
4 21 ms 18 ms 12 ms 136.hiper04.sheff.dial.plus.net.uk [195.166.143.136]
5 56 ms 59 ms 58 ms 195.99.125.134
6 9 ms 9 ms 19 ms 194.72.16.198
7 * * * Request timed out.
8 11 ms 10 ms 11 ms mx02-xe0.0.1-nht.dc4.nodefour.net [109.234.203.245]
9 13 ms 12 ms 14 ms 77.111.212.79
10 14 ms 14 ms 15 ms mx01-xe2.0.2-wkf.dc3.nodefour.net [77.111.212.13]
11 25 ms 26 ms 31 ms 77.111.212.95
12 14 ms 15 ms 15 ms 77.111.217.12
13 17 ms 17 ms 18 ms yorkshire.eukhosting.net [109.203.107.113]
Re: Unable to access website
06-10-2019 7:32 PM
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I've no issues with accessing the 4 websites you listed. I've not being able to access itsean.co.uk for months. Its only just recently I've started to use it more for testing website development on so is very inconvenient having to tether to my phone to access it. The scenic image is correct.
Re: Unable to access website
06-10-2019 8:15 PM
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Itsean is a sunrise/ sunset scene?
I also use EUKHost and am able to access my cpanel and all of my hosted sites over PN.
Re: Unable to access website
07-10-2019 1:53 PM
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Hi @ Morph,
Thanks for getting in touch, I appreciate your query.
There shouldn't be any reason for you not being able to connect to itsean.co.uk, however I have requested this is looked at here. Please ensure your router is switched off between 11pm and 7am to rule out any issue with the account itself.
Any questions, please come back to us.
Thanks - LF
Re: Unable to access website
07-10-2019 2:02 PM
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Hi @TCP443,
Thanks for getting in touch, I appreciate your query.
I'm not sure of any correlation between this issue and that reported by @ Morph. Can you advise whether you have the same issue whether you connect via Wi-Fi or over Ethernet cable?
Thanks - LF
Re: Unable to access website
07-10-2019 2:27 PM
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Re: Unable to access website
07-10-2019 2:38 PM
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Hi @Mewcenary,
Thanks for getting in touch.
Apologies for any issues you've had. It sounds like you've found a way round the issue however if you need any assistance with anything like that please don't hesitate to come back to us.
Thanks - LF
Re: Unable to access website
07-10-2019 9:28 PM
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Thank you LF, I'll be sure to switch off my router tonight. I look forward to hearing the outcome.
Re: Unable to access website
08-10-2019 1:04 PM
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Hi @ Morph,
Thanks for coming back to us.
Sincere apologies, I've just checked the internal ticket request I raised for you, there's not been any response so I checked the timescale I quoted to you with another colleague and have been advised it could take up to 5 working days. I'm really sorry about this so I will monitor the ticket for you and as soon as I see it has been worked I will come back to you.
Thanks - LF
Re: Unable to access website
08-10-2019 6:34 PM
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Thank you for the update LF, I'll switch my router off overnight until I hear of a further update.
Re: Unable to access website
14-10-2019 3:14 PM
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I agreed for my password to be reset last Thursday in order for a test to be preformed on my account. I've not heard anything since and my password was reset. Can you check my account for any updates and let me know if I can reset my password back so I can use my broadband again? I've been away for the last few days so unsure as to when the password was reset.
Re: Unable to access website
14-10-2019 5:09 PM
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Re: Unable to access website
15-10-2019 10:19 AM
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Re: Unable to access website
15-10-2019 10:39 PM - edited 15-10-2019 10:42 PM
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For some reason I can access itsean.co.uk again. The only change I've done is reset my password back to its original before changed by the Plusnet support team. Thank you for following this up @LordFoul - maybe your team reset something to do the test which inadvertently fixed it? I have replied to the ticket.
Here is my tracert to the same IP address. Notice it doesn't timeout at hop 12 anymore and it takes a different route.
Tracing route to www.itsean.co.uk [109.203.107.113] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 192.168.1.1 2 11 ms 11 ms 10 ms 84.93.253.104 3 11 ms 11 ms 11 ms 84.93.253.111 4 12 ms 11 ms 11 ms 195.99.125.142 5 12 ms 11 ms 11 ms 194.72.16.198 6 * * * Request timed out. 7 14 ms 14 ms 19 ms mx02-xe0.0.1-nht.dc4.nodefour.net [109.234.203.245] 8 13 ms 13 ms 13 ms 77.111.212.79 9 17 ms 17 ms 17 ms mx01-xe2.0.2-wkf.dc3.nodefour.net [77.111.212.13] 10 19 ms 17 ms 17 ms 77.111.212.95 11 17 ms 17 ms 18 ms 77.111.217.12 12 17 ms 17 ms 18 ms www.itsean.co.uk [109.203.107.113] Trace complete.
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