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Unable to access website

Plusnet Help Team
Plusnet Help Team
Posts: 1,030
Thanks: 241
Fixes: 59
Registered: ‎06-08-2018

Re: Unable to access website

@Morph,

 

Good to hear it's working again. Keep an eye on it and let us know if you have any further problems.

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team
Morph
Hooked
Posts: 7
Registered: ‎06-10-2019

Re: Unable to access website

Update:

I lost access to itsean.co.uk again for a couple of weeks then randomly I regained access.

I noticed on my Draytek router the GW IP is different. Whether this has any significance or not, I don't know.

GW IP of 195.166.130.253 at time of unable to access itsean.co.uk

GW IP of 195.166.130.255 currently and I'm able to access itsean.co.uk

Plusnet Help Team
Plusnet Help Team
Posts: 1,662
Thanks: 312
Fixes: 62
Registered: ‎11-01-2018

Re: Unable to access website

 

Thanks for highlighting this, @Morph

 

The next time this happens, could you let us know and we'll try to force an IP Address change to see if that's the root cause?

 

Best wishes

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team