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Still on 40/10 profile

FIXED
shrubbfamily
Hooked
Posts: 8
Registered: 11-05-2018

Still on 40/10 profile

Hello plusnet can you help me

I changed my fibre package to fibre extra on 28th may I received e-mail from plusnet on 29th may @ 2:22am saying your broadband package product is now complete I have checked my router sync speeds still saying 39,99 / 9,99 looks like plusnet have forgotten to send out request to openreach to have my line profile changed

 

Thanks 

Paul

 

5 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,334
Thanks: 486
Fixes: 181
Registered: 01-01-2012

Re: Still on 40/10 profile

Sorry to hear that.

I've placed a order to correct this which will complete tomorrow.

Let us know how you get on.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
shrubbfamily
Hooked
Posts: 8
Registered: 11-05-2018

Re: Still on 40/10 profile

Hello Matthew

My speeds have still not been changed I have checked my router sync speeds still saying 40/10 

 

Thanks 

Paul

 

 

 

 

Plusnet Help Team
Plusnet Help Team
Posts: 5,334
Thanks: 486
Fixes: 181
Registered: 01-01-2012

Re: Still on 40/10 profile

Fix

Sorry to hear you haven't seen a increase.

The order did go through but for some reason your speeds are still stuck.

We've asked our suppliers to reset your DLM but this may not go through until Monday

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
shrubbfamily
Hooked
Posts: 8
Registered: 11-05-2018

Re: Still on 40/10 profile

Hello Matthew 

My speeds have now been sorted I am now receiving over 70mb down and 19mb up 

Thank you for all the help of getting this resolved 

 

Paul 

 

 

 

 

 

Plusnet Help Team
Plusnet Help Team
Posts: 5,334
Thanks: 486
Fixes: 181
Registered: 01-01-2012

Re: Still on 40/10 profile

Glad to hear it's sorted!

Enjoy the extra speed

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team