Still on 40/10 profile

[#1]

Hello plusnet can you help me

I changed my fibre package to fibre extra on 28th may I received e-mail from plusnet on 29th may @ 2:22am saying your broadband package product is now complete I have checked my router sync speeds still saying 39,99 / 9,99 looks like plusnet have forgotten to send out request to openreach to have my line profile changed

Thanks 

Paul

[#2]

Sorry to hear that.

I've placed a order to correct this which will complete tomorrow.

Let us know how you get on.

[#3]

Hello Matthew

My speeds have still not been changed I have checked my router sync speeds still saying 40/10 

Thanks 

Paul

[#4 · Accepted solution]

Sorry to hear you haven't seen a increase.

The order did go through but for some reason your speeds are still stuck.

We've asked our suppliers to reset your DLM but this may not go through until Monday

[#5]

Hello Matthew 

My speeds have now been sorted I am now receiving over 70mb down and 19mb up 

Thank you for all the help of getting this resolved 

Paul 

[#6]

Glad to hear it's sorted!

Enjoy the extra speed