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Orange flashing light, red broadband light

katyates12
Hooked
Posts: 8
Registered: ‎23-05-2018

Orange flashing light, red broadband light

Came home from work today to our router with an orange flashing light on and red broadband light. It was working perfectly fine this morning. Checked everything connected. Reset & restarted a few times.
Turned on and off. It’s already plugged into master socket. We don’t have a phone to check line.

Someone help 😫

Online chat have logged a fault for me but this takes upto 3days?
14 REPLIES
Baldrick1
Seasoned Champion
Posts: 1,725
Thanks: 754
Fixes: 61
Registered: ‎30-06-2016

Re: Orange flashing light, red broadband light

This sounds like a network fault that only Openreach can fix. Consequently I fear you're going to have to sit it out until the reported problem is fixed.

Plusnet Help Team
Plusnet Help Team
Posts: 9,259
Thanks: 2,942
Fixes: 465
Registered: ‎21-04-2017

Re: Orange flashing light, red broadband light

Hi there.

I'm sorry to hear you're experiencing connection problems.

Our tests aren't finding the cause of the problem so I'd recommend running through the checks here to rule out any potential issues with your internal wiring then raise a fault to us at http://faults.plus.net as we may need to arrange an engineer visit.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
katyates12
Hooked
Posts: 8
Registered: ‎23-05-2018

Re: Orange flashing light, red broadband light

Hi,

I have already been on online chat and then a member of your staff called me, she said she would raise a fault for me but can’t see anything on open questions? This was 2 days and haven’t heard anything.

katyates12
Hooked
Posts: 8
Registered: ‎23-05-2018

Re: Orange flashing light, red broadband light

I have also just tried to log my own fault and it has just come up with we are sorry you can’t use this troubleshooter please contact support Sad would rather like
My internet back
katyates12
Hooked
Posts: 8
Registered: ‎23-05-2018

Re: Orange flashing light, red broadband light

Can someone please reply again

I am now connected via test socket and ethernet cable to my laptop. Im on the hub one manager page. Its trying to connect but just disconnects again.

The router is now steady orange and orange broadband symbol comes up intermittently. (Was red broadband symbol before)
Plusnet Help Team
Plusnet Help Team
Posts: 5,830
Thanks: 562
Fixes: 213
Registered: ‎01-01-2012

Re: Orange flashing light, red broadband light

Sorry to hear it's still not working.

Our tests are showing that the issue may be internal.

Can you confirm you have the router connected to the master phone socket?

Can you also send us a photo of how you have things connected?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
katyates12
Hooked
Posts: 8
Registered: ‎23-05-2018

Re: Orange flashing light, red broadband light

Hiya.

Ive spoken to [CSA Removed] on live chat few days and hes sent us out a new router which has arrived today. Going to connect it up tonight and see if that solves it.

Thanks

Moderator's note by Mike (Mav): CSA name(s) removed (to an area staff can see) as per Forum rules.

Plusnet Help Team
Plusnet Help Team
Posts: 5,830
Thanks: 562
Fixes: 213
Registered: ‎01-01-2012

Re: Orange flashing light, red broadband light

Let us know how you get on.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
katyates12
Hooked
Posts: 8
Registered: ‎23-05-2018

Re: Orange flashing light, red broadband light

Internet working now with new router but only getting 17mph speeds atm, we had 34-37mph before
Plusnet Help Team
Plusnet Help Team
Posts: 5,830
Thanks: 562
Fixes: 213
Registered: ‎01-01-2012

Re: Orange flashing light, red broadband light

Glad to hear it's working but not that the speeds have dropped.

Our tests aren't showing any cause for this so I'd recommend raising a fault here

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
katyates12
Hooked
Posts: 8
Registered: ‎23-05-2018

Re: Orange flashing light, red broadband light

Cant log a fault until weekend because it says to test speeds in the day Sad

Don’t understand whats wrong now if our router is working properly. Are we still on
Fibre broadband? Have seen other people on here getting their speed bumped up again guess you can’t do that with ours!?
Plusnet Help Team
Plusnet Help Team
Posts: 5,830
Thanks: 562
Fixes: 213
Registered: ‎01-01-2012

Re: Orange flashing light, red broadband light

From what we can see the speeds have now increased?

Are you able to test the speeds today?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
katyates12
Hooked
Posts: 8
Registered: ‎23-05-2018

Re: Orange flashing light, red broadband light

Hi,

Yes speeds back upto 34mph now!

How odd
Plusnet Help Team
Plusnet Help Team
Posts: 5,830
Thanks: 562
Fixes: 213
Registered: ‎01-01-2012

Re: Orange flashing light, red broadband light

Very odd but at least it's resolved.

Let us know if you have any further issues

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team