Still not live. Help
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Still not live. Help
Still not live. Help
21-12-2020 2:58 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Still not live. Help
21-12-2020 3:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @Monty96 More information as to what did the engineers did/say/test for on the visits
Re: Still not live. Help
21-12-2020 4:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi,
1st visit was supposed to be instal but only did internet. Someone had to come back over a week later to do the phone line. He couldn’t understand why the internet wasn’t live when he came but thought it would go live shortly. Was supposed to go live the following day. We had internet the following day for about an hour then nothing. Came back on the next day for a short time. Since then nothing. Had some help from one of the staff to get the second engineer out and was following through but it’s gone quiet since then and I’m getting no response
Re: Still not live. Help
21-12-2020 4:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @Monty96 Trying to decipher your post.
Have you got a phone line? if so have you checked it for noise? What lights are showing on the router.
Have you tried switching the router off and restarting all again
Re: Still not live. Help
21-12-2020 8:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Still not live. Help
21-12-2020 9:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Still not live. Help
22-12-2020 1:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for your post @Monty96
I'm sorry for the issues with getting online. I can see your broadband order completed this morning and we've activated your account. Our tests are showing your router's in sync with the cabinet (the green box in the road) but your router's not authenticating which is generally caused by setting up your router before your order completes.
I'd recommend pushing a paperclip into the reset pin hole at the back of the router and holding it down for 20 seconds. Let go and wait around 10 minutes. If you still can't connect, I'd advise going through the following steps to manually connect.
1. Go to the router's homepage at http://192.168.1.254
2. Click on the Advanced Settings tab
3. Type in the admin password found from the back of the router and click the OK button
4. Click on the Continue to Advanced Settings button then the Broadband tab
5. If there's a Disconnect button, click that
6. Change the username to the broadband username in the format of username@plusdsl.net If you can't remember this I'd check for any emails we've sent you for example an email with you bill on as we'd add the username to the top of the email.
7. Type in the account password, this can be reset here: https://www.plus.net/forgotpassword/ if needed.
8. Hit the Connect button.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Still not live. Help