Speeds dropped after power cut, increase line profile please?
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Speeds dropped after power cut, increase line profile please?
23-08-2019 4:57 PM
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Hi Plusnet
I am normally on quite a high line profile being not to far from the exchange but we had a power cut today and my profile drop down to 63.87. It's normally 70+, is this something you could look at increasing for me? I didn't want to keep rebooting the modem incase it saw it as a potential fault and reduced the profile even more.
Appreciate your help
Kind Regards
Rufus
Re: Speeds dropped after power cut, increase line profile please?
23-08-2019 6:37 PM
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Hi @iamrufus, thanks for your post.
We've amended that now and you should notice the change within the next 4 hours.
Please let us know if you need any further assistance.
Re: Speeds dropped after power cut, increase line profile please?
23-08-2019 7:48 PM
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Thanks very much for the prompt response I really appreciate it. Will I need to reboot either the BT modem or my router for the change to take effect or will it automatically re-sync?
Thanks again
Rufus
Re: Speeds dropped after power cut, increase line profile please?
23-08-2019 8:10 PM
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Hi @iamrufus, thanks for getting back to me.
Sorry - I did mean to say that a quick reboot would be required.
Let me know how you get on.
Re: Speeds dropped after power cut, increase line profile please?
23-08-2019 8:11 PM
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No problem, thanks for the info. Should i reboot just the router or will the bt modem need a reboot as well?
Thanks
Re: Speeds dropped after power cut, increase line profile please?
23-08-2019 8:33 PM
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Hi @iamrufus, thanks for your response.
It's mainly to kill the ongoing session so that the new settings can take effect and so we'd recommend just rebooting the router.
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