Speed Drop
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Speed Drop
Speed Drop
27-04-2017 8:07 AM - edited 27-04-2017 8:20 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Good Morning
we had fibre optic installed at our new property yesterday,
originally we were getting 60 mb we are now only getting the following see attached,
we are paying extra for a minimum of 60 mb please can you take a look at this for me
kind regards
Re: Speed Drop
27-04-2017 8:58 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Morning,
I am sorry to hear you are having speed issues since your fibre upgrade. I've just adjusted your speed profile on your account, please can you reboot your router and let me know how you get on?
Thanks,
Anoush
Re: Speed Drop
27-04-2017 9:55 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for your message Anoush
Thanks this has improved the speed to 54.98 its still less than the minimum of 60mb I am paying for is there anything else that can be done as yesterday we had 60mb +
kind regards
Re: Speed Drop
27-04-2017 9:56 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Speed Drop
27-04-2017 9:58 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello
Thanks for your response again
this is wireless
it seems strange yesterday that I had much better speeds and today they drop by so much
best wishes
Re: Speed Drop
27-04-2017 9:59 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Speed Drop
27-04-2017 10:15 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello
Thanks for your quick reply
wired I get 64.40 which is great
is it possible I could get this wirelessly ?
Thanks
Re: Speed Drop
27-04-2017 10:20 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It depends, wireless can be affected by a variety of factors. Could try the tips here to improve your wifi signal: https://www.plus.net/help/broadband/getting-the-best-wifi-signal/
Re: Speed Drop
29-04-2017 6:54 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Good Morning The speed drop this morning is appalling we are now only getting 49.95mb and very poor upload speed when we are paying for a minium of 60 mb and this is using a wired connection
please can you take a look
Many Thanks
Re: Speed Drop
29-04-2017 1:54 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Have you gone through the troubleshooter? Have you run a BT speed test? If you do that then you can open a ticket - which at least means you've got something there for PN to work on.
Re: Speed Drop
02-05-2017 2:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I am sorry to hear your speed has dropped.
I'm testing your line, I can see your router is still in sync at 69 Mb/s which is within your estimate of between 63 Mb/s and 80 Mb/s. Your connection is also looking stable:
I'm noticing a high amount of usage going through your connection on Saturday.
I'd advise to complete a speed test at www.speedtest.btwholesale.com with no other devices connected to the router, and/or no background tasks open on the PC you're using. Let us know how you get on?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page