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Received Fibre router

FIXED
ajwilliams1310
Newbie
Posts: 3
Registered: ‎04-05-2017

Received Fibre router

Hi I received my new fibre router today. Do I need to wait for fibre to be activated before setting router up or can I set it now and use it for broadband until fibre is activated.
Thanks Alex
6 REPLIES
SpendLessTime
Aspiring Hero
Posts: 2,813
Thanks: 824
Fixes: 81
Registered: ‎21-09-2009

Re: Received Fibre router

If you are currently a Plusnet ADSL customer then the new Plusnet Hub One will work now as it can handle both ADSL and Fibre.

When the swap takes place, the router will spot it and reconfigure itself for fibre.

ajwilliams1310
Newbie
Posts: 3
Registered: ‎04-05-2017

Re: Received Fibre router

Ok brilliant. Thanks for the reply. I'll set it up and just sit back and wait for fibre to be activated hopefully not too long as my adsl is about 3meg on a good day.
Plusnet Help Team
Plusnet Help Team
Posts: 202
Thanks: 61
Fixes: 16
Registered: ‎24-04-2017

Re: Received Fibre router

Fix

Hi Alex, if you have ADSL broadband already with us then by all means you can plug the router in and use the new one. If not then yes you'll have to wait for the broadband order to complete before plugging the router in and getting online.
Either way if you drop me your user name I'll check what's going on with your broadband order.


Kind Regards,
Ben

 Ben Devine
 Plusnet Help Team
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ajwilliams1310
Newbie
Posts: 3
Registered: ‎04-05-2017

Re: Received Fibre router

Hi Ben thanks for the quick reply. My username is [removed]

Thanks

Moderator's note by Dick (Strat) Personal details moved from a public forum to a private area.

Plusnet Help Team
Plusnet Help Team
Posts: 9,578
Thanks: 3,087
Fixes: 485
Registered: ‎21-04-2017

Re: Received Fibre router

Just checking on your fibre order, I can confirm this is in progress for the 12/05/17.

You'll receive an automated email in the early hours of the morning advising the product change is complete. I'd expect the actual work to be carried out during normal business hours.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Moderator
Moderator
Posts: 18,520
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Registered: ‎06-04-2007

Re: Received Fibre router

Moderator's note by Mike (Mav): I have changed the fix to @BD as per message #4.

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