Re: One Hub can’t connect, solid orange light
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: One Hub can’t connect, solid orange light
Re: One Hub can’t connect, solid orange light
06-03-2018 8:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Would it be possible for someone to take a look at the connection status please.
Thanks
Steve
Re: One Hub can’t connect, solid orange light
07-03-2018 9:11 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Steve. Sorry to hear you're unable to connect. This is a bit different.
Our suppliers have advised us that an engineer wasn't assigned out to complete the required work at the exchange yesterday as planned due to system problems with your order.
Basically, we placed your phone and broadband orders simultaneously so both your phone line and broadband service activate at the same time. These two orders are linked together on our supplier systems.
Unfortunately, this link in their systems was broken so the orders are now progressing separately. Our suppliers have progressed the phone order to completion by assigning out an engineer to complete the work.
Once that's done, your broadband order should follow suit and complete automatically.
We've been asked to review this tomorrow but your service should activate before then.
Our provisions team will chase this up if your orders aren't completed by then.
Re: One Hub can’t connect, solid orange light
07-03-2018 9:16 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Moved posts from original thread as it's a different issue and for better visibility
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: One Hub can’t connect, solid orange light
07-03-2018 2:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: One Hub can’t connect, solid orange light