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One Hub can’t connect, solid orange light

FIXED
ElectricHamFace
Newbie
Posts: 2
Registered: 06-03-2018

One Hub can’t connect, solid orange light

Hello my Plusnet One Hub arrived and was installed over a week ago but I have so far been unable to make it connect. I think perhaps my account has not been activated on the authentication server as my broadband username and password do not allow me to connect; however the setup@plusdsl.net defaults are accepted, albeit without permitting access to the Internet. Please advise.
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 6,753
Thanks: 1,906
Fixes: 345
Registered: 21-04-2017

Re: One Hub can’t connect, solid orange light

Fix

Hi there and welcome to the community forums.

It doesn't look like your account activated on our side when your order completed.

I've just done that for you now so you should be able to connect in a few moments.

 

EDIT: Seems that we've got lift off:

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
ElectricHamFace
Newbie
Posts: 2
Registered: 06-03-2018

Re: One Hub can’t connect, solid orange light

Perfect, thank you. 🙏
Plusnet Help Team
Plusnet Help Team
Posts: 6,753
Thanks: 1,906
Fixes: 345
Registered: 21-04-2017

Re: One Hub can’t connect, solid orange light

No problems at all. Please let us know if you need any further help.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team