Plusnet Fiber Drop 38Mbps to 12mbps

[#1]

I'm sure they will let you leave. I suspect that you just aren't willing to pay off the contract?

What exactly are you sick of?

PlusNet telling OpenReach to send engineers (technicians) to look at your problem

or

OpenReach failing to find the problem?

If you moved to a different ISP it would still be the same OpenReach trying to fix the same line...

[#2]

Apologies for the lack of response on here Martin and I'm sorry for the length of time this is ongoing for. It looks like our suppliers are escalating this internally and would like to arrange another engineer visit to further investigate.

[#3]

I have been with plusnet 4 months and all’s Iv had is constant rubbish connection and all I get is everything is fine that end and to keep changing the settings of my router online! So no matter how slow it goes it’s not plusnets problem! I’m on the verge of ending the contract.

[#4]

Hi Tasha

Good luck they told me I would have to pay  remaining of our contract knowing what trouble we have had not one person offered us some compensation I am sure they would not suffered they we we had

Just cant wait till its due! then Im out

[#5]

Me again

My wife is trying to make a arrangements for an engineer to come but she is "NOT" going to use the "0845 text service as you charge for text!

Can we do this any other way?

Total shocking Plusnet 

Martin

[#6]

@Tasha

Did you know the 0845 is charge and a primium number for texting for an engineer

Really am sick of this con

[#7]

I was told that if a engineer comes out and they don’t find fault I have to pay them a charge yet still refusing to send the engineer out either way. My sister had to come off plusnet as hers was just as bad in her house.

[#8]

Moderator's note:

Threads merged to keep support all in one place.

[#9]

Ok thanks @Mav its only cut off about 70 times so far and its only 4.15pm

Thanks

[#10]

Thank you for the text for my wife letting us know about the engineer 

Nice to see that you read our disgruntles 

[#11]

Right this is are daily cut offs Yesterday was far worse.

Do you think this is acceptable and wonder how you would feel.

Not sure how much I can take with this

9.25am               6.01pm                  10.12pm

1.08pm                6.15pm                 10.45pm

1.19pm                6.17pm                 10.51pm

3.33pm                6.23pm                 10.52pm

4.30pm                7.04pm                 11.09pm

5.08pm                7.52pm

5.20pm                8.01pm

5.26pm                8.10pm

5.31pm                8.26pm

5.43pm                8.39pm

5.49pm               8.51pm

6.00pm               9.34pm

                           9.36pm

                           9.38pm

                           9.49p   

                           9.54pm

[#12]

For those who maybe interested in this

https://ombudsman-services.org/sectors/communications/raising-a-company-complaint

We have surpassed this now

9. If the problem isn’t sorted out within eight weeks from the date that you first told the company about the problem, or you are unhappy with what the company has done to sort it out, contact us. You can complain using the form on this website or by calling 0330 440 1614. We will ask questions about your problem so get out the notes you have taken of the calls you have made and received and the letters you have sent and received. 

Just to make you happy this will be the last message from me unless its sorted

[#13]

I'm sorry to hear the connection problems are continuing.

I can see we've got another appointment booked in for tomorrow afternoon.

Can you let us know how it goes?

[#14]

I will thanks

[#15]

Thanks Martin.