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Plusnet Fiber Drop 38Mbps to 12mbps

FIXED
Bluejay5
Aspiring Pro
Posts: 203
Thanks: 54
Fixes: 1
Registered: 05-11-2017

Plusnet Fiber Drop 38Mbps to 12mbps

Hi there

We have had this problem for at least 6 months and now getting cross.

Our broadband keeps cutting off and speeds drop from 36mbps to 12mbps.

We had a BT Technician the third time put a brand new open reach socket in checked our area substation and all OK.

Checked all settings on Broadband refreshed the settings and reset.

Not sure what else is causing it Modem is away from electric interference.

I have attached some pictures.

Thanks

 

 

I love hobnobs you can nibble and then take a chunk out of it
Part of life living
187 REPLIES
Bluejay5
Aspiring Pro
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Re: Plusnet Fiber Drop 38Mbps to 12mbps

part 2

Moderator's note by Mike (Mav): Personal information removed from attachment in a public forum.

I love hobnobs you can nibble and then take a chunk out of it
Part of life living
oniffino
Newbie
Posts: 1
Registered: 05-11-2017

Re: Plusnet Fiber Drop 38Mbps to 12mbps

i have the same problem .... now is internet speed 305.5 kbps ...
Bluejay5
Aspiring Pro
Posts: 203
Thanks: 54
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Registered: 05-11-2017

Re: Plusnet Fiber Drop 38Mbps to 12mbps

Thanks 

 

I may have to see if we can terminate our contract

I love hobnobs you can nibble and then take a chunk out of it
Part of life living
Community Veteran
Posts: 1,494
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Registered: 13-08-2015

Re: Plusnet Fiber Drop 38Mbps to 12mbps

Have you considered going through any fault diagnosis, or reporting a fault?

Have you done a quiet line test? Dial 17070 option 2 from a corded phone.

You won't be able to terminate your contract if you have not even given them a chance to rectify a faukt.

bmc
Pro
Posts: 877
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Registered: 28-02-2017

Re: Plusnet Fiber Drop 38Mbps to 12mbps

Are you testing on wired or wireless connection?

 

What does the DSL checker say for your line.

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

 

Brian

 

 

Bluejay5
Aspiring Pro
Posts: 203
Thanks: 54
Fixes: 1
Registered: 05-11-2017

Re: Plusnet Fiber Drop 38Mbps to 12mbps

Thanks for the link your being very useful

here is the attached photo

 

Thanks 

 

P.S With wired or wireless connection? it does it on both

 

 

I love hobnobs you can nibble and then take a chunk out of it
Part of life living
Community Veteran
Posts: 1,494
Thanks: 240
Fixes: 31
Registered: 13-08-2015

Re: Plusnet Fiber Drop 38Mbps to 12mbps

And the answer to my questions?

You should be getting great speeds, but now and then faults can occur, water, dodgt connections, and other problems can happen, but the basic line tests can help work out what the issue is.

bmc
Pro
Posts: 877
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Registered: 28-02-2017

Re: Plusnet Fiber Drop 38Mbps to 12mbps

The DSL checker results confirm the speed that PlusNet suggested you should be able to get. It is clear there is a fault somewhere if you are below this so you need to run basic checks and then raise a fault with PlusNet.

 

I don't have the links to hand but you need to run a "quite line" test on the phone line and then run broadband checks. These should always be done over a wired connection and make use of the test socket behind the Master socket face plate, They include running speed checks using the BT Wholesale speed test as these "log" the results on the OpenReach system.

 

Brian

Bluejay5
Aspiring Pro
Posts: 203
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Registered: 05-11-2017

Re: Plusnet Fiber Drop 38Mbps to 12mbps

Hi Brian

We done all the above and still have the problem,from six months of this, just seems to go around circles we will take it up with plusnet.

 

Thanks for you help

I love hobnobs you can nibble and then take a chunk out of it
Part of life living
Community Gaffer
Community Gaffer
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Re: Plusnet Fiber Drop 38Mbps to 12mbps

 
Your line is dropping out a lot.
 
I've checked your account and can see you that we replied to the only previous fault and unfortunately didn't receive any response, so this closed off. We would need a new fault reporting as your line is not performing anywhere near where we'd expect. If you can report this at https://faults.plus.net and let us know when you've done so we'll ensure this is picked up asap.
 
 
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Bluejay5
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Re: Plusnet Fiber Drop 38Mbps to 12mbps

Hi

Many thanks the reason we did not want to pursue this as we are on disabled money and we cant afford the £65 pounds call out fee if there was nothing wrong.

 

Again many thanks we will give Plusnet a call and see were we go with this

 

 

PS All those phone checks corrections have been done all ready!!!

 

I love hobnobs you can nibble and then take a chunk out of it
Part of life living
Bluejay5
Aspiring Pro
Posts: 203
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Registered: 05-11-2017

Re: Plusnet Fiber Drop 38Mbps to 12mbps

Just thought that this may be an interest to you

I love hobnobs you can nibble and then take a chunk out of it
Part of life living
Bluejay5
Aspiring Pro
Posts: 203
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Registered: 05-11-2017

Re: Plusnet Fiber Drop 38Mbps to 12mbps

Well I have a feeling that Watchdog going to be busy soon 

I love hobnobs you can nibble and then take a chunk out of it
Part of life living
Bluejay5
Aspiring Pro
Posts: 203
Thanks: 54
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Registered: 05-11-2017

Re: Plusnet Fiber Drop 38Mbps to 12mbps

Getting worse complaint as been issued

I love hobnobs you can nibble and then take a chunk out of it
Part of life living