Packet Loss 4pm to 10pm each day

[#1]

No

WinMTR showed about a 10% packet loss.

Routerstats shows a pretty consistent line across all the graphs.

[#2]

continual low level packet loss all night
But noise margins stayed stable

What about error rates?  If using router stats I'm sure you can graph those too?

[#3]

What about error rates?  If using router stats I'm sure you can graph those too?

Are they available on the Hub 1?

[#4]

To be honest, never tried that... good point

[#5]

So the router disconnected yesterday afternoon and reconnected ... packet loss dropped to just tiny little spikes. Then this morning it recorded another "PPP LCP Send Termination Request [User request]" ... although I was asleep at the time

[#6]

another BT engineer visit .. tells me REIN isn't really an issue with FTTC.. He got 1 bad impedence reading which then went away (!!) but he put me on a different pair back to the cab.... Increased speed ... but ...

Think I need to change the topic as the problem now seems to be in the morning... although I did have some TV glitches last night (and its unwatchable this morning)

Host	%	Sent	Recv	Best	Avrg	Wrst	Last
PNHUB1	0	56260	56260	0	0	16	1
lo0.central10.psb-bng02.plus.net	1	55016	54705	10	11	105	10
411.be6.psb-ir01.plus.net	1	54977	54656	10	11	102	11
195.99.125.134	1	54952	54625	10	11	110	11
peer1-et-2-1-0.telehouse.ukcore.bt.net	1	54951	54623	11	12	105	12
No response from host	100	11262	0	0	0	0	0
po4-31.core-rs2.thdo.ncuk.net	1	55021	54711	11	19	427	13
pingbox1.thinkbroadband.com	1	55073	54775	11	12	110	12

So the only thing that hasn't changed is the drop line from the top of the house...

So where do I go from here..... a lift and shift or do I just cancel my services and move over to cable as its obviously a BT infrastructure issue

[#7]

Packet loss came and went. TV signal kept breaking up.

 

Rebooting TV box didn't fix issues.

Dropping line didn't fix TV issue (still glitching when line down so multicast is being impacted by what ever this fault is) ... that's the first two big dips just before 4pm

Restarted HubOne (big spike just after 4pm) - problem seems to have gone away for now -so why should restarting the hardware without touching any of the cables make the problem go away?

[#8]

Perhaps unplugging the DSL cable, then plugging it back in again would give the same result, although I don't recommend actually doing that.

Re-connecting the DSL, in the presence of some extra interference or REIN, can result in the modem re-connecting at a lower speed, and avoiding the frequencies worst affected by the interference, giving a more reliable connection with less packet loss.

[#9]

Only the upstream dropped by about 200K to 7.6 - downstream is still solid at 46.7

As I said BT engineer said REIN isn't really a problem with FTTC frequencies - I've no idea if he's talking BS or not - all I know is that the last time PN got test results there were large number of error seconds being reported and I suspect that it would still be the same with everything in effect having been replaced (apart from a 20 foot drop cable)

[#10]

Even though the speed didn't change, could your interleaving depth have increased making your line less prone to bursts of noise? Just brainstorming here.

[#11]

I've no idea - not sure if PN can tell that either.

I phoned PN today because frankly I'm getting sick and fed up of this - I've a TV service which basically doesn't work when I want to use it and BT just seem to be shrugging their shoulders about it. Its been bounced up to PN's fault team who will be looking at it tomorrow (apparently).