Packet Loss 4pm to 10pm each day
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- Packet Loss 4pm to 10pm each day
Re: Packet Loss 4pm to 10pm each day
04-02-2017 10:11 AM
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Psb-bng04 since connecting to it last night with new ip. Couldn't get more solid!
Re: Packet Loss 4pm to 10pm each day
04-02-2017 6:54 PM
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WinMTR - started at 5pm.
Host | % | Sent | Recv | Best | Avrg | Wrst | Last |
192.168.0.66 | 0 | 6499 | 6499 | 0 | 0 | 5 | 1 |
lo0.central10.psb-bng03.plus.net | 1 | 6425 | 6405 | 9 | 13 | 90 | 10 |
411.be7.psb-ir02.plus.net | 1 | 6425 | 6405 | 10 | 13 | 79 | 11 |
195.99.125.142 | 1 | 6421 | 6400 | 10 | 13 | 77 | 12 |
peer1-et-2-1-0.telehouse.ukcore.bt.net | 1 | 6429 | 6410 | 11 | 14 | 80 | 11 |
No response from host | 100 | 1320 | 0 | 0 | 0 | 0 | 0 |
po4-31.core-rs2.thdo.ncuk.net | 1 | 6440 | 6424 | 11 | 21 | 387 | 13 |
pingbox1.thinkbroadband.com | 1 | 6421 | 6400 | 10 | 14 | 81 | 12 |
Re: Packet Loss 4pm to 10pm each day
05-02-2017 10:18 AM - edited 05-02-2017 10:29 AM
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Disconnected overnight (the narrow spike) and now on psb-bng01.
Windows laptop rebooted (thanks Microsoft) so missed most of the current issue but all the packet loss seems to be between my router and the PN gateway.
Speed is still good, but its looking like its turning more and more into general line instability even through the speeds are good and solid.
BT Speed test (fails when trying to update their server ) ..
1. Best Effort Test:
Download Speed : 40.39 Mbps
2. Upstream Test:
Upload Speed : 6.66 Mbps
So although my internet browsing doesn't seem to be affected much by this the packet loss is killing the IPTV signal
Re: Packet Loss 4pm to 10pm each day
05-02-2017 12:06 PM - edited 05-02-2017 1:01 PM
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line eventually dropped and wouldn't reconnect (some error about being unable to bring up the line). Eventually it did and I'm on psb-bng01.
Packet loss is terrible.
Host | % | Sent | Recv | Best | Avrg | Wrst | Last |
192.168.0.66 | 0 | 3326 | 3326 | 0 | 0 | 2 | 1 |
lo0.central10.psb-bng01.plus.net | 8 | 2574 | 2385 | 9 | 12 | 78 | 10 |
411.be5.psb-ir01.plus.net | 8 | 2566 | 2375 | 10 | 12 | 83 | 11 |
195.99.125.134 | 8 | 2558 | 2365 | 10 | 12 | 78 | 10 |
peer1-et-2-1-0.telehouse.ukcore.bt.net | 8 | 2570 | 2380 | 10 | 13 | 80 | 11 |
No response from host | 100 | 665 | 0 | 0 | 0 | 0 | 0 |
po4-31.core-rs2.thdo.ncuk.net | 8 | 2598 | 2415 | 11 | 19 | 365 | 13 |
pingbox1.thinkbroadband.com | 8 | 2554 | 2360 | 10 | 12 | 80 | 12 |
Pinging the gateway shows lost packets and each time I lose a packet the TV signal goes.
edited to add;
Ping statistics for 195.166.130.252:
Packets: Sent = 3080, Received = 2968, Lost = 112 (3% loss),
Approximate round trip times in milli-seconds:
Minimum = 9ms, Maximum = 67ms, Average = 10ms
Re: Packet Loss 4pm to 10pm each day
05-02-2017 1:49 PM - edited 05-02-2017 2:10 PM
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@MrSilver Pressing the reset button on the OR Modem seems to have fixed things for now.... I'm now sitting on pcn-bng03 with no packet loss and a rock solid IPTV picture
But PN have updated my ticket :
But why would resetting the OR Modem make the problem go away?
Re: Packet Loss 4pm to 10pm each day
05-02-2017 3:42 PM
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Might be worth seeing if pn will send you a hub one as that then removes the or modem, if the problem comes back and a reboot fixes points more at cab problem, if it doesn't come back most likely the or modem.
Re: Packet Loss 4pm to 10pm each day
05-02-2017 3:55 PM
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In just over 2 hours since I did the reset I've lost less than 30 packets between my router and the pingbox. The TBB graph shows tiny little blips :
and the TV has glitched very slightly twice ( 94 continuity errors in total).
I think I'll ask them to send me a hub 1... or are there any good recommendations for third party bits of kit that support the TV multicast?
Re: Packet Loss 4pm to 10pm each day
05-02-2017 10:27 PM - edited 05-02-2017 10:39 PM
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Now it's just gone really odd:
But I think that's the TG giving up as I'm seeing 4 second delays on the link from my laptop to the router
TG router was reluctant to let me in and the restart took ages.
Now on psb-bng03 and the rogue single thread download problem is back.
I think I need new hardware.. or a new ISP or both
Re: Packet Loss 4pm to 10pm each day
06-02-2017 11:30 AM
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Hi @SteveA,
Based on the GEA test detailed information and the number of errors seen this will be impacting on packet loss
Egress Code Violation | 358 | 19 |
Errored Seconds | 157 | 4 |
Severely Errored Seconds | 121 |
2 |
Certainly should not be seeing any SES.
Re: Packet Loss 4pm to 10pm each day
06-02-2017 12:31 PM - edited 06-02-2017 12:39 PM
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@scrookes - I'm quite sure it was.. but why did a hard reset of the BT OR modem make the problem go away? Given that my TG router started sulking later in the day I'm wondering if old age is getting to both bits of kit....
PN want another engineer visit despite the line being given a clean bill of health a week ago after the Master Socket was replaced... I'm not really sure what he's supposed to be doing.
Re: Packet Loss 4pm to 10pm each day
06-02-2017 6:53 PM - edited 06-02-2017 7:01 PM
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And its back
Host | % | Sent | Recv | Best | Avrg | Wrst | Last |
192.168.0.66 | 0 | 43447 | 43447 | 0 | 0 | 83 | 1 |
lo0.central10.psb-bng03.plus.net | 1 | 43332 | 43305 | 9 | 13 | 112 | 10 |
411.be7.psb-ir02.plus.net | 1 | 43353 | 43332 | 10 | 13 | 238 | 11 |
195.99.125.142 | 1 | 43323 | 43294 | 9 | 13 | 93 | 10 |
peer1-et-2-1-0.telehouse.ukcore.bt.net | 1 | 43341 | 43317 | 10 | 14 | 111 | 11 |
No response from host | 100 | 8697 | 0 | 0 | 0 | 0 | 0 |
po4-31.core-rs2.thdo.ncuk.net | 1 | 43341 | 43317 | 11 | 20 | 480 | 14 |
pingbox1.thinkbroadband.com | 1 | 43337 | 43312 | 10 | 13 | 91 | 12 |
So my Plusnet TV wont be watchable AGAIN.... because that level of packet drop causes enough disruption on the multicast that it drops out (dropping the internet connection but leaving the multicast running doesn't make the TV problem go away) . Seriously considering cancelling the TV package as I can't watch it when I want to
Re: Packet Loss 4pm to 10pm each day
06-02-2017 7:45 PM
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@scrookes with the number of errors on the line what other diagnostics can be done or faults into btw/or to fix ?
Re: Packet Loss 4pm to 10pm each day
06-02-2017 7:52 PM
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It hasn't in the past when its been in this slot.... and I'm getting pretty tired of having to power cycle either my router or the OR modem, or both to keep it running.
I'd be interested to know if the hard reset of the OR modem yesterday cleared the error counts.. it certainly cleared the problems with the packet loss and fixed the TV issues.
Re: Packet Loss 4pm to 10pm each day
07-02-2017 8:42 AM
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The only fix for this:
Was to power cycle both the router and the modem...
Getting past a joke..
Re: Packet Loss 4pm to 10pm each day
07-02-2017 9:01 AM - edited 07-02-2017 9:03 AM
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I'm seeing those small lost packets on psb-bng03.plus.net (84.93.253.118). It doesn't seem to affect my service as of now (not a PN TV viewer) but it is annoying.
Tried changing away from this gateway 3 times today but the other gateways are showing more erratic speed tests from TBB than this gateway
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