Packet Loss 4pm to 10pm each day
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- Re: Packet Loss 4pm to 10pm each day
Re: Packet Loss 4pm to 10pm each day
24-01-2017 10:41 AM
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How long do we have to put up with this shocking service before we can request that Plusnet releases us from our contracts? Unacceptable!
Re: Packet Loss 4pm to 10pm each day
24-01-2017 1:07 PM
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Re: Packet Loss 4pm to 10pm each day
24-01-2017 1:07 PM
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That is a question I'd love an answer to!
I've been suffering terrible service for about 6 months now. Plusnet managed to con me in to signing up for 24 months on a recent house move so to cancel would mean a massive penalty but the service is barely usable at times. It's almost worth losing the money to get something that works.
Re: Packet Loss 4pm to 10pm each day
24-01-2017 1:14 PM
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Closed and told it had been solved. I also requested a replacement for my router, which died a month after joining. This was not sent out, so I bought a replacement at personal cost. When I enquired about the new router, I was told that due to activity on my line I must have received it! Now the period to return the replacement router has ended, so I am stuck paying out of pocket to access plusnet's service!
Shocking customer service. Considering this package is advertised as 'perfect for gaming' and gaming is currently hellish, I am confused as to what we are paying for...
Re: Packet Loss 4pm to 10pm each day
28-01-2017 2:17 PM
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Well engineer turned up today.... better late than never.
New Master socket... interleaving taken off... They now claim I should get a faster download .... but I don't! min latency has now dropped but the spikes are now horrific....
You are currently connected to gateway psb-bng04.
This is located in Southbank Point of Presence.
Re: Packet Loss 4pm to 10pm each day
29-01-2017 9:42 AM
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psb-bng04 is obviously not well.. Disconnected and got psb-bng01 which was better. No packet loss until a huge spike at 6am this morning..... will see what happens later today
Re: Packet Loss 4pm to 10pm each day
29-01-2017 9:49 AM
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The event at 6am on your graph is most likely a re-connection, possibly only the PPP, or both the VDSL2 and the PPP.
Re: Packet Loss 4pm to 10pm each day
29-01-2017 11:00 AM
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Not a disconnect - checked the router, last reconnect was yesterday.
Speed has not changed.
Re: Packet Loss 4pm to 10pm each day
29-01-2017 11:52 AM
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Is there any chance your router keeps the PPP session going while the VDSL2 re-connects?
Re: Packet Loss 4pm to 10pm each day
29-01-2017 12:01 PM
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I dont know... is there? This is just the default PN kit I'm using.
Re: Packet Loss 4pm to 10pm each day
29-01-2017 1:03 PM
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Re: Packet Loss 4pm to 10pm each day
29-01-2017 1:13 PM
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I general, it's possible for a router to keep the PPP session going when the VDSL2 link re-connects, but devices aren't supposed to, especially ISP supplied devices, because the PPP re-connect is required for the new speed to be reported further up the system to set the IP profile (I think).
It might even explain a few things, for example, if your VDSL2 modem disconnects and re-connects at a lower speed, but without a PPP drop, then your IP profile might be too high, which might allow some packet loss. Then when you try a gateway hop to fix it, it's not actually a problem with the gateway, but it's re-connecting the PPP, which updates the IP profile, that fixes it.
Unfortunately, without any DSL stats from the modem, there isn't really any evidence to confirm that that is what's happening, and it's all just guesswork really.
Re: Packet Loss 4pm to 10pm each day
29-01-2017 1:54 PM
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Unfortunately, without any DSL stats from the modem, there isn't really any evidence to confirm that that is what's happening, and it's all just guesswork really.
And PN don't allow you to get that when you have the OR Modem and their router
Re: Packet Loss 4pm to 10pm each day
29-01-2017 2:18 PM
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In the event log you should also be able to filter on wan to see dsl retrains and connections too.
Re: Packet Loss 4pm to 10pm each day
29-01-2017 2:43 PM
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not on the Technicolor TG582n
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